There is definitely a strong sense of teamwork. We all work as a team to ensure customers are 100% satisfied from the time they enter the door until they leave the register. It's okay to not have the right answer all the time. When I get stuck, I can easily ask a fellow cashier or call an associate that specializes in a specific department. The managers really care about their employees. We have an open door policy so I can talk to my manager anytime about any concerns or suggestions that can improve the store.
Former Customer Service Representative at The Home Depot
about 3 years ago
Home Depot’s tagline, “You can do it. We can help,” also describes their company culture. They have great off-site training facilities and programs. In addition, holding monthly meetings keeps the whole store focused on goals. Home Depot wants to utilize employees’ talents and knowledge to increase customer satisfaction.
Home Depot is very team-oriented. Many of the staff members are close-knit and enjoy working together. The environment is often fast-paced, so one needs to know how to prioritize and multi-task and then stay busy when it slows down. Maintaining a positive attitude is crucial and just excelling and doing the best one can is necessary.
It's retail - it's very customer service driven. It varies from store to store, but overall, they do a good job of promoting the empowerment of employees. If you were going to interview there, focus on your passion for taking care of customers.
It depends strongly on the vertical organization as to what type of culture one experiences. What I can say is that The Home Depot was started by people from the construction industry and it still has that underlying feel. Don't expect a refined highly professional culture, they are very retail focused, blue collar, roll up your shirt sleeves. Don't wait to be told what to do, find a way to add value. Most important for those who are hired, find a mentor early and gain sponsors / advocates.