What skills may help me succeed as a customer relations representative at American Airlines?

What skills may help me succeed as a customer relations representative at American Airlines?
2018-08-07T17:50:36Z 1
2018-08-07T17:50:36Z

Customer Relations Representative at American Airlines

about 2 years ago
Working in Customer Relations requires a lot of patience and empathy. You are working with people who have encountered issues throughout their travel and need to vent. Many of these people have been delayed for days, missed meetings, have had their bags lost, etc. You must also be comfortable with picking up the phone and saying no to certain requests.
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