The job mainly consists of customer service, helping shoppers find gifts for themselves or loved ones. Also, it is important to keep the store organized and well stocked - empty or disheveled shelves look unprofessional. The Head Sales Associate will likely help with "receiving" - which includes package management, inputing new merchandise into the sales system, tagging and finding new locations to display new items. It is also part of a sales associate's job to keep the back-stock and storage organized. Lastly, in one's downtime, you should be learning about the products and their fair trade stories.