Former Sales, customer service, receiving, shipping at Barnes and Noble
almost 2 years ago
Barnes and Noble sees every employee as a Bookseller, no matter if you're customer service, cashiering, in the back doing receiving, or stocking. So in the interview they will ask questions like "How would you upsell x product?" Or "How would you turn around a situation with a difficult customer?" They want to hear that you are skilled in listening to the customer and asking about their interests - this allows you to recommend a product to the customer as an upsell that they will actually buy. They prefer people with retail experience, but even if you don't have retail experience they just want to know that you are reliable, flexible, and always put customer service and engagement (and upselling memberships) first.