CVS Pharmacy, as with any retail entity, is primarily focused on their customers from delighting each person the second they walk in the door to a post-purchase email follow up with a coupon to return. As for the main qualities CVS managers typically seek, it is crucial to be personable and friendly, maintain a positive attitude, and show a willingness to dive in and learn something new. Other differentiating factors include experience with POS systems/ cash handling, inventory management, and customer service. Applicants are often asked to reference a situation in which they had to overcome a challenge or conflict; the best way to respond to this is with a detailed scenario in which you showcased strong communication skills and satisfied the customer (s) above and beyond. Expressing a passion for helping other people and providing the best solution for their needs is key. CVS holds true to each and every customer and their major life events and setbacks meaning no matter what their reason for shopping, it is important to treat them with respect despite any aura they may give off- after all, life events happen. Most customers shop for pharmaceutical needs, picking up their prescriptions for loved ones who may have serious health conditions. It is crucial to provide the utmost respect to every person regardless of their reason for shopping. All in all, CVS colleagues are expected to respect customers, care for their community, and serve them on their path to better health.