I got to be the lead pharmacy technician at CVS because my manager saw how hard I worked and how much I cared about my job and my customers. CVS asks you to do a lot of busy pharmacy work that often, you don't have time to do in the pharmacy, like PCQ calls. You will be expected to make serveral attempts at PCQ calls each week, so make sure you can assign tasks to your other technicians to make sure things like this get done. I was in charge of scheduling when I was the lead tech, so it's possible your store might require that as well. You will be expected to work very efficiently at every station in the pharmacy, including drop off, production, drive through and pick up. The ability to multitask is key, because the phones are constantly ringing, and your customers get really upset when you don't answer them. You will be expected to have a very flexible schedule and be able to resolve issues within the pharmacy, even on your days off. You will often be getting phone calls that you have sick calls, so be prepared for that.
I would suggest highlighting questions along the line of the reason they have applied for the pharmacy technician role and what it would mean for them. Applying for a pharmacy technician as a young student with no medical education or experience, employers are more concerned with their interest in the career, and what role it will play in their future, and their commitment to the job, because it requires a lot of effort and training to get a new employee ready for the job.
You should be good at quick math, because it is very likely that they will ask you to do some quick calculations during the interview to assess how reliably you will be able to do the math that the job requires.
Former Pharmacy Technician Trainee at CVS Pharmacy
almost 2 years ago
You should receive your pharmacy technician certification before applying to any pharmacy in the state of Michigan. You should have a broad idea of the differentiation between the names of the generic drugs as well as the brand name ones. You should have customer service skills and you should be able to catch on very quickly, as it is a highly demanding and busy position. Come prepared to your interview with questions and always ask questions so you can learn more.
Main qualities you should highlight for a pharmacy technician at CVS would be somebody that is willing to learn, a person that is ready and able to communicate well, somebody that doesn’t give up when frustrated, somebody who isn’t afraid to work with computers, and somebody who is able to see tasks and get them done without waiting on somebody to tell them to do so. A person who is interested in the medical field would have a step forward into the pharmacy medical world with his job. Past retail related job(s) would be beneficial, but not required because of the OTJ training that is required to go through.
Before your interview with CVS, you have a greater chance of getting hired when you're already certified. However, most managers want to know that your are open to learning. In healthcare, things change every year with insurance, regulations, training and patient information. You want to be open to learning more about compliance and comfortable with things changing that are out of your control.
The big goal or emphasis at CVS is genuine patient care; when you talk about your strong characteristics or why you'd be fit for the job, try to bring up your passion for genuine patient care and how important it is in healthcare. CVS is also incredibly numbers driven so attention to detail (while important in all of pharmacy) and quick learning is crucial.
A first time pharmacy tech interview might differ from company to company. When I started at CVS my interview consisted of primarily allgebra questions to make sure I will grasp the calculstions done in a daily basis. They didn't ask to many personal questions.
Always mention customer service no matter what position you apply for. You will wear many different hats at CVS Pharmacy and will need to remain alert, friendly, approachable, and well-informed. There were times that even my store's head manager had to work his fair share of cashier duties, so there was no such thing as a job too small. Skills in technology and electronics are important for all employees. You will need to learn the ropes of the touch-screen registers, electronic payment methods, digital coupons, using the store's phones, and pass code door entry for rooms that are for employees only. Then, the first part of your photo training will be in the form of reading and taking tests in online modules, and you cannot use the equipment in-store until after you have completed these. Study up on all the tabs on the main CVS website including Pharmacy, Extra Care, and of course Photo. A large percentage of customer photo orders are placed online. Try to place an online order of your own, so you can learn first-hand how it works. It may also be good to stop into a store to use one of the Kodak kiosks that are available for customer use. When you do this, you give yourself the opportunity to ask questions directly to an experienced photo lab technician. Many things can be done via kiosk including syncing a smartphone through wifi, uploading photos from a usb drive, and hooking up digital cameras by connector cords or inserting the memory card from a camera into a kiosk. To understand the company from an employee viewpoint, also look through their CVS Caremark website. This will give you an idea of what some of the information presented to you during a job orientation will be. Following the company on social media is a good idea as well. You can see all the different ways that new sales and merchandise are advertised to the public and view public opinions and feedback. When CVS Pharmacy announced that they would no longer be selling tobacco products, I found out about it from my Facebook news feed before I was contacted about it by any of my managers and coworkers. It felt nice to be ahead of the game on that. The more you know, the better you will be able to help your customers and become an important asset to the company. Positive interaction with customers and being well-versed with electronics are two very important factors for CVS photo lab technicians.
Given that there are many roles of a pharmacy technician, one might want to higjkate their willingness to learn and multi task. Since it is a retail pharmacy, it is also important to consider how big of a role customer service plays in the field. Patience is a good skill to highlight as well due to the many changes that take place in the pharmacy whether it be in accordance with laws or store policy.
Some qualities include: patience, taking responsibility, maturity, kindness, helpful, hard working, good communication skills, paying attention to detail. It is beneficial to have experience in customer service or some background with experience because it will help you excel in this position.