Former Merchandise Associate at The Walt Disney Company
about 2 years ago
I interviewed with the Walt Disney College Internship program so I am not sure if the process differs from full time interviews. I first had to do a online survey/ quiz, judging if I had the aptitude to work at Disney. Answer honestly but always be positive. I had a phone interview after that. Most were typical interview questions and I made sure to have follow up questions to ask.
Former Merchandise Cast Member & Disney College Program Intern at The Walt Disney Company
about 2 years ago
You should highlight the past cashier or merchandise jobs you have had in the past, experience in any sort of store will help. Any sort of guest or customer interaction that you have will help your chances, even if it is not necessarily within merchandizing. You should definitely mention the experiences you have had with other people, whether that be with customers, children, other students, etc. Talk about any conflicts that have happened and how you resolved them. Disney is looking to hire students who will not get angry at a guest, but will always resolve problems with a smile. Another big thing that they look for, specifically in phone interviews, is your excitement and passion. They don’t want to hire someone who just wants to work there to get into the parks for free, they want someone who wants to help create magic for their guests.
During an interview with Disney for a merchandising role I would definitely start with highlighting your people skills. They are always looking for people with spunky and lively personalities. Communication skills, being able to work with money and do basic math, and having the ability to up-sell items in a friendly and respectful manner to guests are skills worth mentioning in an interview for merchandise at Disney.