Team Captain of Revenue Operations at Universal Studios Orlando
over 1 year ago
You control the guests experience from start to finish. From the planning stage of the beginning of the day you choose who works where and depending on their strength that can either increase or decrease productivity/efficiency in your venue. Sometimes you’ll need to move a TM to a different location from where they were originally scheduled to a different non-preferred area, this has a chance to cause a decrease in your overall guest service. 95% of what you do as a TC will impact guest service in one way or another and with that being a huge focus on this company I’d argue that TCs contribute a huge portion to Universal Orlando’s mission.