What does a revenue operations specialist at Universal do? Does this person get to have an impact on the company/parks as a whole?

What does a revenue operations specialist at Universal do? Does this person get to have an impact on the company/parks as a whole?
2018-08-03T22:18:54Z 1
2018-08-03T22:18:54Z

Team Captain of Revenue Operations at Universal Studios Orlando

over 1 year ago
You control the guests experience from start to finish. From the planning stage of the beginning of the day you choose who works where and depending on their strength that can either increase or decrease productivity/efficiency in your venue. Sometimes you’ll need to move a TM to a different location from where they were originally scheduled to a different non-preferred area, this has a chance to cause a decrease in your overall guest service. 95% of what you do as a TC will impact guest service in one way or another and with that being a huge focus on this company I’d argue that TCs contribute a huge portion to Universal Orlando’s mission.
Add your answer

Add Your Answer

Sign In to answer