Team Captain of Revenue Operations at Universal Studios Orlando
over 1 year ago
Team Captains are referred to as “frontline management” by our upper leadership team. This means you’re the first person anyone goes to about most issues. Guests and employees will complain about things and management will often ask you questions about your plan or why you did/didn’t do something. On a busy day, all of this can and often will depending on what venue you work in, happen at the same time. That can be very stressful on a person who isn’t very inclined to multitasking, I’d say that’s my biggest dislike about the job. I don’t typically like talking about the pay but I do think it should be mentioned that some TCs don’t feel they are compensated/appreciated enough for the work they do and in some cases I’m inclined to agree.
What I like most is that I have the power to change someone’s day with just a phone call. Over my time as a TC I’ve seen guests have great days and I’ve seen guests having bad days, as a TC you have the power to fix the bad ones and make the good ones even better.