I've secured an interview for a customer service representative job at Massachusetts General Hospital! Got any tips or advice to help me prepare?

I've secured an interview for a customer service representative job at Massachusetts General Hospital! Got any tips or advice to help me prepare?
2018-11-08T08:32:46Z 1
2018-11-08T08:32:46Z

Former Customer Service Representative at Massachusetts General Hospital

almost 2 years ago
When I interviewed for this position, I made sure that I had the following:
  1. Dress in professional clothing (Although the job might seem small, it is still an interview and the supervisors and managers respect and value the effort you make in your appearance even if it is not what you are wearing for the job)
  2. Have two or three copies of your one paged resume (Time is limited for the supervisors at the hospital so they are truly only glancing over it for things that stick out. There are also team leaders or people in training who sit in on the interviews, always keep an extra handy for that person. Also, make sure you have a copy, just in case the supervisor might have questions about a specific matter. Although you should talk from experience, it never hurts to look over what you have)
  3. Research the Hospital (Supervisors and Bosses LOVE when people who are being interviewed know their job description, what the hospital is about/looking for)
  4. Learn Key Hospital Terms (I spoke to my old managers and supervisors, all of them said that people who already know key hospital terms like HIPPA stick out and are more likely to get hired. It shows that you already know some of the requirements and information that all employees need to know.)
  5. Remember, it's an interview not a personal conversation (I've seen many people lose the opportunity of getting hired because they do not stick to the interview. They make jokes and small talk, the boss will see their time as being wasted and you not being serious. It's not that your a bad person, it just shows the boss that you have an inability to focus and be serious)
Add your answer

Add Your Answer

Sign In to answer