Former Debit Card Fraud Prevention Specialist at JP Morgan & Chase
about 2 years ago
The job is mostly analytically based. Looking through transactions, trying to see a pattern of behavior and if anything deviates from whatever you expect to be normal to that customer take action to protect the customer and the banks interests. It involves a deep level of customer service and attention to detail as you will often be speaking with customers directly about whatever issues they have relating to fraudulent charges on their debit cards. Sometimes it's helping customers remember a transaction, sometimes it's explaining other companies business strategies around revolving charges. To simplify the answer the most important skills you can have is an attention to detail and a great memory of rules and government regulations, as well as customer service acumen and de-escalating tenuous situations.