Tellers have one period to go to certain location for class training. They will learn to use teller express system to help with customers’ daily financial transactions. They also get to know some policy and procedure and how to deal with the situation of emergency.
b) Tellers also have a certain period of branch training time with other senior tellers and branch manager. They will work with new tellers to show them how to handle each customers’ unique transactions and build the relationship with customers.
c) There is also online training for tellers each month. These training cover everything that tellers need to know every day.