Dispatcher

Transportation Telecommunications Specialist 1 – Dispatcher (Underfill Option)
Oregon Department of Transportation
Delivery & Operations Division – Region 4
Transportation Operations Center (TOC)
Bend

The role:

Do you enjoy helping others? Are you able to multitask and work under pressure? As a dispatcher, you will quickly receive and interpret information while dealing with multiple, simultaneous demands involving traffic hazards, weather events, crashes and other emergency situations. With your decision making skills, you will help keep our field crews safe and improve the safety and mobility for Oregon travelers. Apply today!

The goal of this recruitment is to fill this position at a transportation telecommunications specialist 1 level. However, we encourage candidates who meet the minimum qualifications for a transportation services representative 1 ($3,856 - $5,325) to apply, as we may consider underfilling the position until the selected candidate meets the minimum qualifications for a transportation telecommunications specialist 1. Underfill training will not exceed three years. 

We encourage people from all backgrounds to apply for our positions. We hope you’ll join us on our path to increasing diversity, equity, inclusion and belonging through our values, commitments, strategies and actions.

A day in the life:

• Monitor transportation system conditions, radio communications and weather conditions using software and equipment.
• Monitor and answer a variety of technical equipment including a multiline phone system and a multichannel radio system.
• Implement incident and weather related response plans.
• Coordinate with other agency dispatch centers, transportation operation centers, crews, law enforcement and the Oregon Emergency Response System.
• Receive, input and notify crews about maintenance or repairs.
• Implement detour routes including dispatching of staff and equipment.
• Monitor and test device status and the operation of backup systems.
• Review and stay up to date on statewide and regional standard operating guidelines, emergency operations plans and transportation operations center systems.
• Will require being restricted to workstations for long periods sometimes in a close working area.
• Handle multiple conflicting priorities that sometimes involve life threatening situations and communicating with the public often under confusing or crisis conditions.
• Will be required to work day shifts, swing shifts, flexible shifts, alternating shifts, nights, weekends, extended hours and on holidays.
• Must be able to pass an initial and maintain annual CJIS/OSP background checks for LEDS operation.
• To request a copy of the position description, which includes all duties and working conditions, please email ODOTRecruitment@odot.oregon.gov.

What’s in it for you:

• Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more. Learn more about working at the Oregon Department of Transportation and the benefits we offer.
• Comprehensive and equitable base salary offer within the listed range. Through an equal pay assessment, we will determine the salary offer using the information you provide in your submitted application materials. Please ensure your application materials are detailed, accurate and reflect your skills, experience (paid and unpaid) and education as they relate to the position when applying. 
• The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%.
• Public Service Loan Forgiveness opportunity!

Minimum qualifications for a transportation telecommunications specialist 1:

Two years of public contact experience that includes gathering, relaying, and providing information to others AND evaluating activities or incidents, and determining an appropriate course of action. One year of this experience must include receiving and dispatching emergency requests using radio equipment, telephone, and/or computer.

Note: Successful completion of a Certified Emergency Communications Course may substitute for the one year of specialized experience.

Minimum qualifications for a transportation services representative 1 (underfill):

Two years of public contact/customer service experience which involved dealing with the public in-person or by phone providing information about services/programs or explaining and/or applying laws, rules, regulations/procedures; AND experience or training using computers to retrieve and input data.

Note: Completion of an associate's degree will substitute for one year of the public contact experience.

Special qualifications:

• You must be able to complete a “Test Genius” test, which we will administer during the recruitment process, if selected to move forward. This will test skills including typing, map reading, memory recall and data entry.
• The successful candidate must become LEDS certified and maintain current certification within 90 days of hire.

What we’d like to see:

If you have these attributes, let us know in your application materials! It's how we will choose whom to move forward! You do not need to have all these qualities to be eligible for this position. We may also use transferable skills, experience, education and alignment with ODOT values to help us decide who will move forward.

• Experience communicating with diverse people and groups including city, county, policy, fire, the media, towing companies, maintenance staff and the public.
• Experience working in a team environment.
• Experience operating a computer and using a variety of systems, programs and software.
• Experience taking initiative and working independently.

Learn more and apply:

This recruitment closes at 11:59 p.m. on Wednesday, June 25, 2025.

Please note that we can only accept applications through our website.

Questions? Call 503-910-6372 or email ODOTRecruitmentCC@odot.oregon.gov.

ODOT is an Equal Employment Opportunity and Affirmative Action Employer