Bilingual Specialty Youth Case Manager

Full-time, hourly non-exempt position (40 hours/week); Monday – Friday schedule. Hybrid schedule possible in accordance with NMCS policy and manager approval.

The Specialty Youth Case Manager identifies and offers intensive mentorship for at-risk youth at NUSD school site(s), focusing on the support available for these youth (housing, care coordination, social-emotional learning, workforce/education placement, leadership cultivation, legal referral assistance, field trips). This program is a voluntary program that will be offered to at-risk students enrolled in NUSD schools and their families/sponsors. Services are provided by the Specialty Youth Case Manager at the school site as well as in the family’s home or other identified community locations. 

Essential Functions:

• Serve an active caseload of at-risk youth and their families for an average service duration of 10-12 months.
• Work closely with school administrators to ensure that all new referrals are being tracked and meet eligibility criteria.
• Participate with multi-disciplinary teams as appropriate to discuss potential students for referrals or participants on the caseload.
• Complete risk assessments with each youth.
• Provide comprehensive case management services as part of the case management team, including: 
  • Intake assessment and goal planning with all enrolled participants. 
  • Implement CalAIM services (Community Supports and Enhanced Care Management), program enrollment, developing comprehensive care plans and housing goals, and management of caseload.
  • Care coordination of all students on caseload with an emphasis on improving stability and health outcomes. Assist with primary care and mental health services as needed.
  • Enrollment and eligibility for public benefits such as Medi-Cal, CalFresh, and housing subsidies.
  • Connecting program participants to funding streams both internal and external that provide rental/deposit assistance, as appropriate; provide financial literacy and education as needed.
  • Providing linkages to resources, advocacy, career exploration education, and referrals to community resources in a seamless and integrated manner.
• Provide individual interventions to each youth, such as coaching, behavioral support, advocacy, counseling, and linkages to other essential services and supports.
• Facilitate collaboration between all members of the care team, working directly with the youth, parents/sponsors, and school staff to provide direct services.
• Link families to resources that will remain in their lives even after formal service involvement has ended, including helping the family identify and strengthen their network of informal supports.
• Plan, arrange and implement field trips and Marin Parks outings, as well as social activities to support students and families.
• Attend weekly individual check-ins with ICC Manager and attend staff meetings, as well as other case consultation meetings and trainings, as assigned.
• Participate in program planning and evaluation activities taking into consideration local and county-wide needs/resources.
• Input and maintain documentation and ensure that all paperwork and charting requirements/reports are completed, validated, and submitted in a timely manner. 
• Utilize existing databases, such as Aeries and Apricot Social Solutions to input and record client interactions and documentation.
• Adhere to the risk and safety protocols and other procedures described in the program manual.
• Be a strong ambassador for the agency including knowing and adhering to the agency’s mission, values and programs; referring program participants; and engaging volunteers and donors when possible.
• Assist with the Rental Assistance Program on behalf of the youth’s families, as appropriate.
• Maintain current CPR and First Aid Certification (willing to send to training).
• Job includes community/home visits with students and their families, which includes driving, sitting, standing and may include walking up and down stairs. May include lifting small items of up to 25 lbs.
• Additional duties as assigned.

Required Qualifications:

• Fluent in English and Spanish, both verbal and written
• Bachelor’s degree in social work, Human Services, Addiction Studies, Psychology, or related field OR 3 years of case management experience with at-risk populations. 
• Strong communication skills, including good listening, and speaking in a way that is understandable depending on the audience at hand.
• Time management and organizational skills: Ability to track multiple clients with different needs and goals. Ability to transition smoothly between various job functions. 
• Compassion toward people who are struggling and a passion for social justice.
• Problem-solving skills: Think critically and clearly about client situations to find solutions.
• Self-motivated and able to work under minimal supervision.
• Proficient in Microsoft Office, including Outlook, Word, and Excel
• Valid Class C driver’s license and insurability at non-risk rates; personal vehicle for home visits (mileage will be reimbursed).

Conditions of Hire:

• Fully vaccinated against COVID-19 unless granted a medical or religious exemption.
• Pre-employment health exam including proof of vaccinations and TB test clearance. 
• Criminal record clearance or exemption from California Department of Social Services. All convictions other than minor traffic violations require an exemption, including convictions that have been expunged.