Wellness Clinic Enrollment and Case Management Support (Temp Position)

Job Title: TEMPORARY Wellness Clinic Enrollment and Case Management Support 

Report to: Chief Clinical Officer and Wellness Clinic Director

Location: Hybrid (Remote and in-person Lynn, MA with some travel to Lowell)

Start Date: ASAP
Duration: Temp position: June–September (up to 4 months)
Hours: ~30 hours/week

Background: The New American Association of Massachusetts (NAAM) is a non-profit organization that provides social support services to refugees and immigrants in Massachusetts. Core services include: ESOL classes, employment, case management, citizenship, and youth programming. 

Position Summary:
The Wellness Clinic Enrollment and Case Management Support reports to the Wellness clinic director and provides short-term case management and culturally appropriate support to newly arrived refugees and immigrants experiencing stress, trauma, or emotional challenges. This position is non-clinical and focuses on connecting clients to essential services, completing wellness assessments, and assisting with care coordination in collaboration with the STAR Wellness Clinic team.

Key Responsibilities:

• Conduct outreach and follow-up with referred individuals/families (phone, video, text, or in-person)
• Provide case management and help clients access services such as healthcare, housing, food, education, legal aid, and more
• Complete client assessments and individualized wellness plans
• Address barriers such as transportation or childcare to ensure service access
• Track short-term goals and complete required documentation
• Collaborate with interpreters as needed
• Participate in supervision, team meetings, and ongoing ORR training

Qualifications:

• English fluency required; Spanish or other language fluency (Pashto, Dari, Swahili, etc.) preferred
• Experience working with refugee or immigrant populations
• Strong communication, organization, and interpersonal skills
• Familiarity with community resources and basic behavioral health concepts
• Associate’s, Bachelor’s, or relevant work experience in human services or related field
• Reliable transportation and tech proficiency (Zoom, Google Docs, etc.)

Compensation: $25-45, depending on experience.

Note: This is a temporary, part-time role with the possibility of hybrid work.