AI & Salesforce Alignment Intern

AI & Salesforce Alignment Intern

Title: AI & Salesforce Alignment Intern

Type: Part Time (between Monday-Friday – 8:30am-5:00pm)

Department: Sales

Position Status: Temporary/Seasonal

Exempt Status: Non-Exempt Hourly

About CDS Logistics: At CDS Logistics, we are specialists in last-mile delivery services for kitchen cabinets, windows, doors, and appliances. We service our customers through a nationwide network consisting of over 80 locations, making over 1 million deliveries annually to homes, job sites, and retail locations. Our team-oriented approach, together with our proprietary technology, enables us to exceed our customers’ expectations.

We are not perfect, but we try to be. We hold ourselves to the highest standards, ensuring every customer is treated with respect and every order is handled as if it were our own. We support our team members to ensure their career success with training programs, accessible leadership, and ongoing talent development.

Our Mission: “Creating Customers by Servicing Customers”

Our Guiding Principles:

• Respect for others
• Can-do attitude
• Solve customer concerns immediately
• Treat customers' orders like they are our own
• Culture of continuous improvement

About the Job:

Do you want to gain real-world working experience with a fast-growing company that places an emphasis on being at the forefront of logistical technology innovation?  CDS Logistics & Home Services is seeking a talented and technically savvy information technology-focused student to partake in a fast-paced, enriching internship where you will learn and gain hands-on experience while working within the System Support, Data Analysis, and Marketing departments. We anticipate this internship to last for 6-8weeks over the Summer Semester with at least 20 hours per week of availability between our operating hours. This position will report onsite and can be used in conjunction with university course credit.

Successful applicants will be able to: 

• Perform quality work within deadlines. 
• Interact and communicate professionally with internal and external customer groups.
• Prioritize daily tasks in consideration of Organizational Strategic Goals.
• Work independently while understanding the necessity for communicating and coordinating efforts with your stakeholders.

Essential Job Functions and Duties:

• Explore and test AI tools (e.g., ChatGPT, copilots, automation bots) to support business tasks
• Design, write, and refine prompt templates for use with AI models.
• Assist in prompt engineering to drive better AI outputs for business functions.
• Clean, structure, and align data within the Salesforce platform to ensure consistency and integrity.
• Support Salesforce report building, dashboard maintenance, and user support.
• Collaborate with stakeholders to gather feedback and iterate on tool configurations or AI use cases.
• Document findings, experiments, and outcomes for training and future reference.
• Ability to maintain a large set of paper and digital records.
• Prepare data for computer entry through the digital scanning process.
• Able to manage and replicate a process of scanning and digitally filing documents.
• Must be able to use discretion and maintain confidentiality when handling sensitive information.
• Ability to maintain an organized filing system, from paper to digital.
• Responsible for reviewing and auditing data for completeness.
• Assist with digital and automated marketing projects.
• Support the design and development of digital marketing content for core business initiatives. 
• Support the design and creation of automated marketing processes. 
• Work on special projects as assigned.
• Perform other administrative duties as assigned.

Competencies:

• Strong Verbal & Written Communication.
• Time Management.
• Critical thinking.
• Strong organizational skills.
• Able to work independently and with a team.
• Attention to Detail and Accuracy.

Required Education and Experience:

• Interest in holding a professional position in a corporate office.
• The ideal candidate will have a willingness to learn while working in a team environment.
• Technologically savvy.
• The ability to apply feedback and focus on continual process improvement and operational excellence.

Preferred Qualifications:

• Microsoft 365.
• Microsoft Outlook.
• Microsoft Excel.
• Experience with Android Devices.
• Digital Marketing Experience.
• Salesforce.
• AI.

This position has no supervisory responsibilities. This position is part time (between Monday – Friday 8:30am -5:00pm) The schedule can be flexible surrounding school hours, with at least 16-20 hours of availability per week.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position will also require operations within a warehouse and field environment

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear, sit for prolonged periods of time, stand, walk, use hands to finger, handle or feel, and reach with hands and arms. The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Travel:

Little to no travel is expected for this position.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.