Specialist Service Delivery

Responsible for researching, resolving and responding to inquiries and complaints submitted by the state regulatory boards. Managing the customer service window and kiosk. 

• Interact with Regulatory Board personnel in resolving and responding to regulatory board complaints within established targets. 
• Respond to customer complaints by providing explanation of billing methodology, clarification of tariff provisions and state regulations, and engaging in billing negotiations. 
• Assist company legal counsel in addressing issues by providing account review and billing explanation.
• Represent the company at legal and regulatory proceedings as assigned.
• Identify regulatory complaint trends and relay to supervisor. 
• Maintain adherence to all policies, procedures, programs, standards of performance and approved business objectives including those involving affirmative action, communications, community relations, human resources, labor relations, health and safety, and security.