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Operations and Client Experience Coordinator

Goodstone
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Operations & Client Experience Coordinator for Fine Jewelry Brand

GOODSTONE is a custom, fine jewelry brand that seeks to create the highest-quality, most dazzling ring possible. Our South Congress showroom is where product meets people — and where detail-driven operations meet exceptional client experience. We're looking for a sharp, organized, and proactive team member to help support daily operations and create a seamless experience for our clients.

Schedule: This is a full-time, in-person position, Tuesday through Saturday.

Job responsibilities include:
Operations & Fulfillment (75%)

  • Lead end-of-day jewelry packing: print labels, lay out items, coordinate final quality checks, and prepare for shipping
  • Receive and process new inventory: unbox, label, organize, and update internal systems
  • Collaborate with cross-functional teams to support accurate and timely fulfillment workflows
  • Maintain and update our digital systems (Dropbox, Monday.com, Lightroom) for accurate product and media tracking
  • Help identify and label jewelry components during intake

Client Experience & Showroom (25%)

  • Greet clients, verify IDs, offer beverages, and assist with appointment flow
  • Maintain a polished and tidy showroom environment between appointments
  • Confirm client appointments via phone and text
  • Assist with appointment prep and inventory confirmations
  • Answer inbound phone calls and help with in-person transactions


Candidates must be/ have:

  • Highly organized and detail-oriented
  • Strong written and verbal communication skills
  • Tech-savvy and comfortable using (or learning) tools like Dropbox, Monday.com, Google Drive, and Lightroom
  • Friendly, professional, and comfortable interfacing with clients
  • Must be 18+ to serve beverages

Compensation Range: The compensation range for this position is $40k - 50k. Offer will be based on relevant experience and skills.

Instructions:

Email info@goodstoneinc.com and include the following a resume and cover letter. Submissions that do not include both the resume and cover letter will not be considered.