Consumer Affairs Specialist 2
Consumer Affairs Specialist 2
Salary
$43,848.00 - $71,471.00 Annually
Job Type
Full-Time Permanent
Job Number
PSC2500014 PSA
Opening Date
06/11/2025
Closing Date
6/26/2025 11:59 PM Eastern
Nature of Work
***The Public Service Commission has established a salary range of $43,848 to $71,471 for this classification.
Under general supervision, at the full-performance level, respond to phone calls regarding informal complaints, informal complaint procedures and general information. Log informal complaints received by phone, as to date, place, time, nature of complaint and relief requested. The same procedure is followed for written and walk-in complaints. Serve as facilitator of negotiations between utilities and customers to resolve problems on an informal basis if possible. Investigate and write response to correspondence from elected officials. Review informal complaints to identify when an on-site investigation may need to be referred to technical staff. Confer with other technical staff as necessary during the resolution process. Advise utilities as to compliance with rules, regulations and policies to resolve and attempt to resolve complaints informally. Assist consumers with jurisdictional problems in contacting other state or federal agencies when necessary. Prepare written responses to constituent service requests in compliance with commission policy. Prepare summary of investigation and resolution of each informal complaint in a computer database. Confer with utility representatives, business representatives and other governmental bodies regarding issues affecting all consumers. May compile data regarding complaints for reports. May travel to meetings and participate in seminars throughout the state. May offer testimony in formal cases, hearings and in court as requested. May assist in training of new staff members. Position requires basic computer skills such as working on a pc with word and data processing software. Perform related duties as required.
Click The APPLY Link To Apply Online.
IMPORTANT: Your eligibility will be based on information provided in your resume or application; therefore, make sure your resume or application is detailed and complete. You MUST complete ALL parts of the application OR upload a resume to your submission.
ATTENTION: Applicant must verify post high school education by submitting an official transcript or diploma, training or licensure earned pertaining to this position by the closing date of the posting, if not previously verified. If you are claiming Veterans preference, please submit "MEMBER 4" form and/or your VA Letter. Protecting your personal information is our highest priority. If your official transcript, training/licensure, or Veterans documentation contains your Social Security Number and/or birthdate, please redact that information before submitting it to the Division of Personnel.
Please attach documents to the online application before submitting it. Or, you may email it to: applicantservices@wv.gov or by mail to: WV Division of Personnel, 1900 Kanawha Blvd. E., Building 3, Suite 500, Charleston, WV 25305.
Minimum Qualifications
Training: Bachelor’s degree from an accredited college or university.
OR
Substitution: Additional full-time or equivalent part-time paid experience as described below may substitute for the required training at a rate of one (1) year of experience for every thirty (30) semester hours of training.
AND
Experience: Two (2) years of full-time or equivalent part-time paid public contact work in the resolution of complaints or claims, customer relations or customer service, or complex office support work in a public utility or utility regulatory agency.
OR
Substitution: Graduate coursework from an accredited college or university may substitute for the required experience at a rate of fifteen (15) semester hours of training for every one (1) year of experience.
***Your complete work history is needed to qualify you for positions. Please be as detailed as possible and list all of your past employment.***
Other Information
***The Public Service Commission has established a salary range of $43,848 to $71,471 for this classification.
Must apply through WV Division of Personnel: