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Title:    I.T. Intern (Unpaid Internship)

Locations:       Williamsville, NY

Schedule:       Flexible Hours, Fall 2025 Semester (Dates Negotiable)

About The Arc Erie County NY:

The Arc Erie County NY is a mission-driven nonprofit organization committed to supporting individuals with developmental disabilities in achieving their fullest potential.  We provide compassionate, person-centered services across a variety of programs including day habilitation, residential, and employment services.  Our IT department plays a critical role in supporting the systems and technologies that keep our operations running smoothly and securely.

Internship Overview:

We are seeking an enthusiastic and motivated I.T. Intern to join our team for the Fall 2025 semester.  This unpaid internship offers a unique opportunity to gain hands-on experience in a nonprofit environment while making a meaningful impact on the lives of others. The intern will support various IT functions, including hardware and software troubleshooting, system administration, help desk operations, and basic network management.

Key Responsibilities:

  • Assist with end-user support and troubleshooting for hardware, software, and connectivity issues
  • Support the setup, maintenance, and inventory of computers, printers, and other IT equipment
  • Help maintain and update IT documentation and asset management systems
  • Participate in routine system maintenance, updates and backups
  • Assist with user onboarding and account creation in systems such as email, file storage, and applications
  • Work alongside IT staff on special projects, such as device rollouts, software upgrades, or security audits
  • Maintain confidentiality and adhere to organizational policies, especially regarding HIPAA and data security

Learning Objectives:

  • Gain practical experience in IT support and infrastructure within a nonprofit setting
  • Develop technical troubleshooting and customer service skills
  • Learn about compliance and best practices in IT operations and data privacy
  • Understand how IT supports service delivery for individuals with developmental disabilities

Qualifications:

  • Currently enrolled in a college/university program (Information Technology, Computer Science, or a related field)
  • Basic knowledge of Microsoft Office 365, Windows operating systems, and general hardware components
  • Strong communication, problem-solving, and organizational skills
  • A willingness to learn and contribute to a collaborative team environment
  • Respect for and interest in supporting individuals with developmental disabilities
  • Must be 18 years or older

Time Commitment:

  • Fall 2025 semester
  • 10 – 15 hours per week (flexible around class schedules)
  • Internship may be eligible for college credit (check with your academic advisor)