Business Development Representative

Our client, Kenstan Lock Company, is a leading designer and manufacturer of highly engineered locking systems for the retail, government, and medical industries. Customers include many of the largest and most respected retailers in the world. Over the company’s 60-year history it has built a reputation for quality, durability, and excellent customer service. They are seeking a business development representative who is well versed in sales processes to spearhead sales growth opportunities for their existing line of retail locks, including their next generation IoT electromechanical products. The successful candidate will assist in growing sales by learning about Kenstan’s product lines, building customer relationships, and helping address client needs. You’ll support more experienced sales reps while gradually taking on your own accounts. This role involves a mix of in-office collaboration, remote work, and occasional travel. 

This role will report to the office in Plainview, NY on Long Island at least two days a week and may work remotely or from the road for the remaining days. 

Job Duties and Responsibilities

•  Learn about Kenstan’s locking systems and how they meet the needs of clients in retail and other industries.
•  Work with the sales team to research, identify, and source potential clients through online tools, industry directories, and inbound inquiries to help build a strong sales pipeline. 
• Collaborate with technical and support teams to ensure a smooth customer experience. 
• Support the sales team in preparing product presentations, proposals, and quotes.
•  Help follow up with prospective and existing customers to keep the sales process moving. 
• Maintain and update customer information and communications using HubSpot (training provided). Create an engaging follow-up process to ensure you do not let a lead go untouched. 
• Attend trade shows and “meetups” to develop new contacts.
• Meet monthly, quarterly, and annual sales quotas. 
• Coordinate development timelines and track activities to meet delivery and cost commitments.
•  Ability and willingness to travel 20% of the time. 

Job Requirements and Qualification 

• 2+ years’ experience in sales, customer service, or a related role. 
• Preferably experience in the retail industry and/or access control and security space. 
• 1–2 years of experience in sales, customer service, or a related role (internships count).
• Strong communication skills—both verbal and written. 
• Interest in technology, security products, or retail solutions. 
• A team-oriented mindset and willingness to learn. 
• Comfortable with Microsoft Office and quick to pick up new tools (e.g., HubSpot CRM). 
• Ability to work independently, stay organized, and follow through on tasks. 

Nice-to-haves: 

• Familiarity with hardware or IoT-related products. 
• Knowledge of mechanical and electromechanical locking systems. 
• Experience with retail fixture manufacturing companies.