Senior Manager, Wholesale Sales Operations

About Away

We believe travel makes us better. Founded in 2016 with one perfectly designed carry-on, we now offer a range of luggage and travel essentials for every journey. Together we create, innovate, and embark on this journey as a community of travelers, helping to make travel more seamless for everyone.
 

Join The Crew

We are hiring a Wholesale Sales Operations Sr. Manager to join our Wholesale team and lead the operational backbone of our fast-growing wholesale channel. Reporting to the Director of Wholesale, this role will take Away further by driving flawless execution across order management, inventory allocation, and retailer compliance, in turn ensuring our products reach customers efficiently and accurately while supporting the channel’s rapid scale.
 

What You’ll Do As The Wholesale Sales Operations Sr. Manager

Order & Systems Management

• You’ll own end-to-end wholesale order entry and tracking, ensuring accuracy and timeliness across EDI and ERP systems
• You’ll ensure compliance with retailer routing guides, shipping windows, and labeling requirements to minimize chargebacks
• You’ll manage SKU setup, product data, pricing updates, and availability across wholesale systems and portals
• You’ll develop tools and trackers that improve visibility and accountability across the order lifecycle
• You’ll collaborate with internal and external stakeholders (Sales, Planning, Logistics, 3PLs) to problem-solve order exceptions or fulfillment delays

Inventory Allocation & Fulfillment

• You’ll partner with Planning and Logistics teams to maintain healthy stock levels, balancing wholesale demand with inventory constraints
• You’ll own the seasonal allocation and delivery calendar, ensuring account expectations are met while protecting broader inventory health
• You’ll track order status and delivery compliance to proactively identify and resolve issues with our 3PL
• You’ll help coordinate seasonal sell-in and reorder execution, enabling Account Executives to focus on growth

Reporting & Process Improvement

• You’ll build and maintain reporting dashboards across bookings, shipments, and account performance
• You’ll identify recurring issues or inefficiencies and implement process improvements to scale the business with speed and accuracy
• You’ll support post-season analysis and channel recaps, including returns and shipping performance

Account Onboarding & Setup

• You’ll project manage the onboarding of new wholesale accounts, ensuring a seamless and compliant launch experience
• You’ll create onboarding checklists and timelines for each account, tracking against internal and external deadlines
• You’ll coordinate cross-functional partners (Sales, EDI, Logistics, Finance) to ensure all systems and processes are set up ahead of time
• You’ll ensure initial orders ship on-time, in-full, and in compliance — setting a strong foundation for future growth

Who You Are

• You have a dedicated amount of experience in wholesale operations, demand planning, or sales support within a fast-paced CPG or retail environment; experience at the Managerial level required in order to drive business goals forward
• You’re highly organized and detail-oriented, with deep familiarity with systems like Microsoft D365, JOOR/NuOrder, SPS Commerce, or similar
• You love solving operational puzzles and know how to build a process where there isn’t any
• You’ve worked with 3PLs and understand how to hold partners accountable to SLAs and timelines
• You have strong Excel/Google Sheets skills and can translate complex data into actionable insights
• You’re a team player who thrives in cross-functional environments, and you’re always looking for ways to help others move faster and smarter
• You’re energized by speed, precision, and the satisfaction of running a channel that just works
• Passionate about transforming travel for all (but that’s a given!)

Excited to join the team, but not sure you meet all of the qualifications? Please apply, we’d still love to hear from you.