Healthcare Support Specialist

Seeking full-time medical office clerical worker and technician; duties will be roughly 75% clerical and 25% patient care. This position covers a variety of responsibilities to support the daily operations of Charlottesville Orthopaedic Center:

Clerical -

• Obtains all prior authorizations of surgeries, knee braces, gel injections, and physical therapy visits. Documents same properly and passes the information on to necessary parties.
• Obtains the benefits for the above services and communicates this to patients, documenting visit limits, copays, co-insurance, and deductible information.
• Maintains knowledge of when PT visits will run out for patients and calls to get further visits approved as needed.
• Scans any paper patient records into their electronic chart. Fills any requests from outside for patient medical records.
• Shares the duty with all others of answering phones, scheduling appointments, and fielding questions from patients when the front desk is overloaded.
• Is familiar with surgical procedure paperwork and able to instruct patients regarding upcoming surgical procedures.

Patient Care -

• Greets patients, obtains vital signs as needed, obtains history of presenting condition/illness and enters into patient record in preparation for seeing medical provider
• Notifies x-ray tech of need for x-rays per patient
• Applies proper splint/cast/dressing per provider's orders
• Measures, applies, and makes adjustments as necessary when fitting patient with durable medical equipment (DME), both off-the-shelf and custom
• If experienced, draws blood and processes for PRP injections

MINIMUM REQUIREMENTS

Education: High School graduate or equivalent required. Associate’s or Bachelor’s Degree preferred.
Experience: 1 year in a relevant field of study or employment is a plus.
Licensure: None required.

PHYSICAL DEMANDS

Constant walking and/or standing, ability to lift/carry/push/pull 20 lbs.