Customer Relationship Management (CRM) System Administrator- Seattle Promise

Seattle Colleges is seeking a CRM System Administrator (for Seattle Promise) in its Public Relations and Strategic Initiatives office.

Salary Range for this position is $63,268 to $87,371 annually (depending on experience).

Opportunity is open until filled, first review of materials will begin July 1, 2025. 

Position Summary

The Customer Relationship Management (CRM) System Administrator for Seattle Promise is a full-time position at Seattle Colleges District Office 

The position reports to the Associate Vice Chancellor of Public Relations and Strategic Initiatives and is a member of a districtwide team supporting strategic recruitment and retention planning and other initiatives showcasing Seattle Promise to prospective students, families, and the community.

The CRM Admin for Seattle Promise supports these efforts by working with the district's CRM administrator, communications and recruitment teams and recruitment, outreach, retention, and communications professionals in the Seattle Promise program and at North, Central, and South Seattle Colleges to implement and maintain a districtwide CRM. 

This includes system configuration, report generation, training aids, and system maintenance. The system administrator enters data and tracks communications with inquiries, coordinates datasets and records management. It will also work with other departments to integrate data with other Seattle Colleges systems including the state student information system and the district student success software system.

This position is responsible for identifying and setting best practices and ensuring consistency with regards to system usage, configuration, development, testing, and data integrity. It will encounter a variety of issues and be expected to do an analysis to determine which protocol is best. It is responsible for providing day-to-day support and training of Seattle Promise CRM leads, when appropriate. 

This position is funded by the City of Seattle`s Family, Education, Preschool, and Promise Levy which is fully funded through June 30, 2026, with possibility of extending with the renewal of the City`s Education Levy. 

This position is full-time, working 40 hours per week, Monday through Friday, primarily 8 am to 5 pm.

This position works 100% of the time on-site. 

This position is governed by a collective bargaining agreement with representation by AFT Seattle Professional Staff (SPS), local 6550.

About Us

We are a district of three distinct colleges: North Seattle College, Seattle Central College, and South Seattle Collegs and five specialty training centers. Which makes us the largest and most diverse community college district in the state of Washington, we are leaders in change and innovation. 

Seattle Colleges is committed to recruiting dedicated faculty and employees who together create a welcoming academic climate that reflects the diverse backgrounds of our community, including ethnicity, national origin, religion, race, gender, gender identity, age, status as a veteran or disabled veteran, disability, political status, and sexual orientation.

As a Seattle Colleges employee, you will gain access to a great benefits package including: 

• Competitive Pay Rates 
• Promotional Opportunities 
• Great Medical, Dental, and Retirement plans 
• Paid Sick and Vacation Leave 
• Transportation benefits 
• Tuition Waivers
• PEBB Wellness Plan 
• Washington State Employee Assistance Programs (EAP)

Seattle Colleges staff and faculty also enjoy professional development opportunities and enrichment experiences in areas of their choice, including committee, workgroup, and affinity group opportunities.

Application Procedures:

• Attached current Resume
• Attached cover letter addressing how your background intersects with the job

Required application materials must be completed and submitted online

Notice to Applicants: Seattle Colleges has moved to holding interviews virtually using video conference options such as Zoom or Teams. As such, if you are selected for an interview, please be prepared to hold your interview virtually.

Applicants must be currently authorized to work in the United States on a regular basis. The employer will not sponsor applicants for work visas.

What you will be working on:

Database Management & Integration

• Develop, maintain, and update the CRM.
• Review, map, and analyze business processes/communications and translate them to system requirements. 
• Perform daily system monitoring, verifying the integrity and availability of all software resources, systems, and processes. 
• Anticipate, investigate, and troubleshoot workflow and data integration issues.
• Identify process improvements and make recommendations.
• Review analytics and generate reports.
• Maintain security profiles, access rights, and roles for users within the application. 
• Work closely with business partners to realize the full capabilities of the CRM.
• Integrate data from other systems to track and report conversion.

User Support and Training

• Support user requests and implement best practices across the colleges.
• Facilitate district-wide training of CRM administrators at each college to capture, track, and convert inquiries. 
• Initiate support with software/hosting vendor.
• Develop and document configuration procedures.

Marginal Job Functions

• Assist with drafting communications in the system.
• Assist with district recruitment and marketing efforts as needed. 
• Participate in other initiatives related to recruitment and/or system integration. 
• Participate in other CRM development projects related to other key audiences: business/community partners, employees, etc. 

This description is not intended to cover every aspect of this job, we are a team that works together to meet the needs of those we serve, and every member of the team is expected to contribute, even beyond the specific responsibilities listed in this posting.

What you bring as a candidate (Any Equivalent Combination of Knowledge, Skills, Abilities, Education and Experience):

• Two- or four-year degree, plus two years of software application administration.
• Experience using a client relationship management (CRM), software system such as Azorus, Salesforce, etc.
• Technical experience in administration of cloud-based/SAAS applications. 
• Experience working with databases, with demonstrated experience designing, building, managing databases and data driven applications. 
• Experience training users on system functions.
• Strong problem-solving skills. 
• Strong interpersonal communications and customer service skills. 
• Strong verbal and written communications skills. 
• Strong time management skills. Ability to prioritize and meet deadlines. 
• Organized with attention to detail. 
• Experience working with and building teams.
• Extensive experience using a client relationship management (CRM) system, experience using Azorus is a plus.
• User interface design, HTML, CSS, and JavaScript skills. 
• Some marketing and communications experience.

Physical Demands and Disability Accommodation

Persons with disabilities have the right to reasonable accommodation in all aspects of employment with Seattle Colleges. This includes, but is not limited to, recruitment, application, interviewing, hiring, training, termination, conditions of employment, and any other employer-supported activities. Applicants requesting accommodation should contact Human Resources.

OFFICE SETTING:

Seattle Colleges follows the Americans with Disabilities Act (ADA) and provides the following information as a guideline for applicants: 

• Ability to exchange information with supervisor, lead, co-workers, and students
• Ability to provide 1:1 support, present to small groups, and work at a computer exercising repetitive hand motion
• Work is performed primarily in office settings with frequent interruptions and encounters noises typical of these settings 

Notice of Non-Discrimination Statement 

Seattle Colleges is committed to the concept and practice of equal opportunity for all its students, employees, and applicants in education, employment, services and contracts, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities. Further, the Seattle Colleges is committed to ensure that all employees and students work and learn in an environment that fosters mutual respect and professionalism, free from all forms of "bullying" behaviors, including "cyberbullying."

Inquiries regarding compliance and/or grievance procedures may be directed to the Director of Legal Compliance.

Background Check Statement 

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. In addition to the background check, candidates will complete Sexual Misconduct Disclosure Form WA HB 2327 as required.