General Manager

POSITION OVERVIEW: The General Manager serves as a strategic leader for the hotel, overseeing all operational facets, including guest and employee engagement, financial performance, sales, and revenue generation. This role is crucial in delivering a return on investment for both the brand and property ownership. The General Manager must ensure the effective implementation of all brand initiatives aimed at meeting or surpassing guest expectations, which in turn fosters increased guest loyalty, profitability, and market share. This industry functions seven (7) days a week, twenty-four (24) hours a day.

EDUCATION & EXPERIENCE:

• Associate or bachelor’s degree in business, Hospitality or a related field preferred.
• Computer skills required– must have the ability to communicate effectively through email as well as manipulate and decipher information quickly from spreadsheets and databases. Experience with hotel information systems required.
• Qualified candidates will have at least five years’ General Manager experience, in full-service hotels of similar size and caliber preferred. 
• Previous experience with hotel operating systems and food and beverage a plus.
• Previous experience with hotel management systems and knowledge of food and beverage operations is advantageous.
• Must have proven ability to identify revenue enhancement opportunities and be skilled in sound fiscal management practices.
• Must have excellent communication and leadership skills, and the ability to motivate the workforce at all levels.
• Demonstrates exceptional integrity, discretion, and a strong capacity for maintaining confidentiality.

PHYSICAL REQUIREMENTS:

• Exert physical effort in lifting/transporting at least 50 pounds.
• Push/pull carts and other equipment Up to 150 pounds.
• Endure various physical movements throughout the work areas.
• Satisfactorily communicate with guests, management and co-workers to their understanding.
• Work environment – Engineering workshop, all areas of the hotel. Working on stepladders. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings, and around fumes and/or odor hazards, dust and/or mite hazards, and chemicals.
• Must be able to stand and exert well-paced mobility for lengthy periods of time. 

JOB RESPONSIBLITIES:

• Manages the flow of labor between departments and creates an environment of engagement.
• Communicate, clarify and operationalize property goals and priorities to associates, hotel management company, and guests.
• Support and lead a work environment focused on performance, accountability, execution and employee satisfaction.
• Creates a motivated employee team with relevant training and engagement programs. 
• Utilizes all available training resources to ensure proper training and development for employees. 
• Conduct effective performance appraisals and follow the progressive disciplinary process as needed to support a healthy engaged employee team. 
• Ensure positive, personalized guest experiences. Utilize guest/customer feedback to improve delivery of guest services. Serve as a brand and service culture advocate and ensure that the intent of the brand is reflected in the guest experience; communicate a clear and consistent message regarding the hotel.
• Deliver positive GSS (Guest Satisfaction Survey) results.
• Builds strong rapport with the hotel management company through proactive and on-going communication; keeps hotel management company informed of brand initiatives and guest experiences; provides and presents reports for hotel management company using financial/performance data; manages an effective balance between hotel management company interests and brand interests and develops solutions that create value for both.
• Works closely with Sales and Marketing and Revenue Management team to develop revenue generating strategies for the property.
• Responsible for the short and long-term profitability of the hotel. Delivers value through strong financial management that drives revenue, profitability and market share. Reviews and authorizes budgets to ensure results are achieved in both revenue and expense.
• Develops and effectively promotes ideas for improving property service and profitability.
• Focus on Food and Beverage aggressively and promotionally orientated fashion with focus on breakfast, outlets and catering operations. 
• Emphasize the food and beverage sector with a strong promotional approach, particularly concentrating on breakfast offerings, various outlets, and catering services.
• Review and management payroll productivity and overhead staffing costs. 
• Enhancing the efficiency of payroll management and overseeing staffing expenses is crucial for optimizing productivity.
• Conduct monthly financial statement reviews with corporate management team. 
• Facilitate monthly reviews of financial statements with the corporate management team.
• Review, process and follow all accounting procedures. 
• Assists in handling emergencies to protect our guests and associates and preserve the building and its systems during emergencies. Must act as quickly and responsibly as possible to return the building to its normal operating status.
• Responsible for knowing and abiding by all departments, Commonwealth Lodging Management and hotel policies and procedures. As well as brand standards, policies and procedures.