Mortgage Servicing Specialist

Role Responsibilities
Responsible for satisfying members’ mortgage financial needs in the following areas while meeting individual, department and organization goals:

• Fund all new loans on FICS and accurately post funds to respective general ledger accounts.
• Pay taxes and insurance on mortgage loans in a timely manner when due.
• Prepare and present the annual escrow analysis to the Mortgage Manager for approval.
• Prepare and present payoffs to the Mortgage Manager for approval and payment.
• Coordinate with the proper taxing entities to ensure accuracy of account numbers and/or payment amounts.
• Assist the collections department with information in order for them to process delinquent tax cases with the Attorney's office.
• Prepare release of liens, thank you letters and escrow check refunds.
• Provide accurate information regarding loan payoffs on FICS, including quotes, posting, corrections and maintenance.
• Maintain mortgage files on records of insurance, place forced policies, send out reminders and late notices and order mortgage loan coupons accurately and timely for member accounts.
• Balance and maintain General Ledger accounts for loan origination, points, relationship pricing, promos and fees.
• Daily balance of payments to FICS, sending file to Information Technology for daily processing.
• Assist members in person, by telephone, by mail, and on the web.
• Assist members when needed with questions regarding Real Estate related loan products, rates, terms, processing and researching escrow and payment inquiries.
• Act as back up to the Mortgage Loan Processor, reception area and assist with mortgage loans on an as needed basis.
• Assist with stacking, auditing and shipping of loans to secondary market investors.
• Coordinate correcting any suspense items for purchase with secondary market investors.
• Track and follow up on purchased advice from secondary market investors.
• Practices and brings to life with the team our “Yes And… culture.
• Comply with established regulations and law requirements.
• Perform various other duties as assigned.

Required Experience
• Minimum two (2) years of demonstrated qualifying experience in a financial institution and six (6) months experience in loan application, maintenance of loan files and bookkeeping.

Skills, Education and/or Certifications Required
• High School Diploma/GED.
• Preferred working knowledge of current Windows OS and MS Office software, Word, Excel and Power Point.
• Must be capable of performing in a fast-paced environment.
• Protect credit union’s image by keeping mortgage loan information confidential.
• Must have excellent written and verbal communications skills.

Texas Trust Credit Union is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.