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ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for an Intern at the Glass City Center and Huntington Center in Toledo, Ohio. The two facilities are in the fast lane for opportunity and excitement. The Glass City Center proudly contains 75,000 square feet of exhibit hall space, a recently added ballroom, and 26 meeting rooms. The Huntington Center has set the standard for smaller size arenas and is the home for the Toledo Walleye minor league hockey team and over 25 concerts and events a year. 

 

We are seeking a creative Event Services Intern to work alongside our team! This internship opportunity will provide hands-on experience in event operations, customer service, and venue management. You will work closely with the Event Services team to learn and ensure the successful planning and execution of a wide range of events hosted at both venues. Interns are expected to work a minimum of twenty (20) to twenty-five (25) hours per week and must be currently enrolled in at minimum of a 2-to-4-year program.

 

Essential Duties and Responsibilities Include the following: 

  • Assist the Event Services team in coordinating and executing events held at the Glass City Center and Huntington Center.
  • Collaborate with event organizers, vendors, and internal departments to ensure seamless event operations.
  • Support the planning and execution of event logistics, including setup, breakdown, and coordination of event resources.
  • Provide excellent customer service to event organizers, clients, and attendees, addressing inquiries and resolving issues in a timely and professional manner.
  • Assist with pre-event and post-event activities, such as event scheduling, contracts, permits, and event documentation.
  • Contribute to the development and maintenance of event-related materials, such as event guides, floor plans, and technical specifications.
  • Assist in conducting site visits and inspections to ensure venue readiness and compliance with safety regulations.
  • Research and update daily calendar reports. Assist in the drafting, proofreading, and processing of these reports and related documents.
  • Support the implementation of event policies and procedures to ensure the smooth functioning of events.
  • Stay informed about industry trends, best practices, and emerging technologies relevant to event services.
  • Perform other duties and tasks as assigned by the Event Services team.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be available to work a minimum of 20 hours per week.
  • Strong oral and written communication skills.
  • Work independently, exercising judgment and initiative. 
  • Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
  • Follow oral and written instructions and communicate effectively with others in both oral and written form.
  • Maintain and handle confidential information.
  • Work extended and/or irregular hours including nights, weekends, and holidays, as needed.

 

Education and/or Experience        

  • Currently pursuing a degree in Event Management, Hospitality, Business Administration, Sports Management, or a related field.
  • Familiarity with event planning concepts, industry practices, and customer service principles is a plus.

 

Skills and Abilities

  • Remain flexible and adjust to situations as they occur.
  • Ability to work independently and as part of a team.
  • Strong organizational skills with the ability to prioritize tasks and manage time effectively.
  • Excellent interpersonal and communication skills, both written and verbal.
  • Detail-oriented with a high level of accuracy and the ability to handle multiple tasks simultaneously.
  • Demonstrated problem-solving abilities and the capacity to work well under pressure.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software applications.
  • Willingness to work flexible hours, including evenings, weekends, and holidays, as required by event schedules.
  • Ability to lift and carry event-related equipment and materials, as necessary.

 

Computer Skills

  • Operate a personal computer using Windows, Word, Excel, Outlook, PowerPoint and other standard office equipment.
  •  Experience in Microsoft Office, Windows 10/11, and Mac OS.

 

Other Qualifications

  • Be licensed to operate a motor vehicle in the United States. 

 

Physical Demands

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. The Huntington Center is an ice arena and may require working in cold conditions.

 

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.