Sales Operations Analyst
Connie Health is building the next generation Medicare consumer platform to make healthcare less complicated for older Americans. Our platform combines technology with local healthcare expertise to help consumers choose the right insurance plans, find the best doctors and make the right healthcare choices. Having launched in Arizona in 2020 and now operating in 11 states across the US, Connie plans to maintain that momentum and double in size over the course of 2025, which you will be a driver of.
We are seeking an analytically minded and highly detail oriented Sales Operations Analyst to join the Sales Operations Team. The Sales Operations Analyst will report directly to the Head of Sales Operations and be responsible for driving performance improvements across the Inside and Field Sales teams.
This role will require close cross-functional collaboration with Inside Sales, Field Sales, Marketing, and our Engineering teams in order to ensure our agents have all the resources they need to be successful at Connie Health.
What you'd be responsible for:
- Constructing and monitoring sales performance dashboards to identify improvement opportunities
- Perform analysis into primary drivers behind changes in performance trends
- Take ownership of certain Internal and External Field Sales KPIs
- Collaborate with Sales teams on Pipeline Management and prioritization of different call types
- Partner with Workforce Management and Marketing to design team schedules, monitor call volume and conversion, as well as align agent capacity & volume
- Thought partnership around new and existing processes to improve efficiency and performance
- Collaborating with IT Analysts on supporting call center operations
- Other Support related duties as needed/assigned
Minimum Qualifications
- A Bachelor’s Degree or relevant experience.
- Experience in an administrative role.
- Strong analytical and organizational skills.
- Proficiency with Google Workspace, Slack, Zoom.
- Exceptional communication and listening skills.
- Ability to meet firm deadlines.
- Must be detail-oriented.
Preferred Qualifications
- Experience with reporting tools like Looker*, Tableau or Periscope
- Experience working at a startup
- Knowledge of the Medicare Industry.
- Experience with Connie Health’s sales technology stack: Salesforce, Looker, Dashlane, Calendly, MacOS or iOS and a willingness and capacity to learn our custom Agent tool efficiently.
Benefits - What You’ll Love About Connie Health
- Great Culture.
- Comprehensive health insurance plans.
- Competitive salary
- Unlimited vacation policy and generous holiday observances.
- 401k matching
- Monthly work from home stipend.
- The opportunity to be part of a values-driven and hardworking group of people.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We require all candidates that receive and accept employment offers to complete a background check before being hired.
This is a full-time remote role.