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This position is Open until filled. Early applications are encouraged as the position may close before the listed deadline once a suitable candidate is found.

Summary of Job Duties:

The Help Desk Technician is responsible for providing assistance and support related to campus technologies, including but not limited to computer systems, hardware, software, and mobile devices. This position responds to requests, runs diagnostics, actively troubleshoots, isolates problem(s), and determines and implements solution. If beyond scope, recognizes when to escalate to next tier of support.

Primary responsibilities include:
• Provide primary technical assistance and support for incoming requests and issues related to computer systems, software, and hardware
• Ask questions to determine nature of problem
• Respond to users seeking help either in person, over the phone, via email or chat
• Install, modify, and repair computer software as needed
• Walk users through problem-solving process
• Follow up with users to ensure issue has been resolved
• Develop training manuals, document knowledgebase and train others
• Run reports as requested to ensure continuous improvement

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.


Qualifications:

 

Minimum Qualifications:

The formal education equivalent of an associate’s degree in computer science, mathematics, or a related field; plus one year of experience in computer support

OR

Completion of technical training in computer science, data processing, or a related field acquired from a vocational, military or industrial setting; plus one year of experience in computer support

 

Preferred Qualifications:

Bachelor's degree in computer science, information technology, or a related field

At least one year of experience in general help desk/computer tech support

Experience in Windows and Macintosh environments

 

Knowledge, Skills & Abilities:

Familiarity/knowledge with various software, devices, and basic campus technologies

Customer service skills

Excellent communication skills

Ability to troubleshoot problems


Additional Information:


Salary Information:

$44,125.00, Commensurate with education and experience


Required Documents to Apply:

Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume

Optional Documents:

Proof of Veteran Status


Recruitment Contact Information:

Crystal Ellis, Strategic Talent Acquisition Specialist, ce031@uark.edu


All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.