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Customer Advocate Lead (Customer Service Specialist 4)

Renton, WA- Northwest Region

$46,972 – $62,836 Annually

Washington State Department of Transportation (WSDOT) is currently seeking a Customer Advocate Lead in Renton, WA. This position will handle customer service issues and escalations or inquiries via WSDOT headquarters, State Legislature, Attorney General, and other agencies. This position will also serve as the first point of contact for customer inquiries outside of the call center. This position will advise and identify improvements on customer service quality using analysis of customer issues.

 

See link for more information, including details on how to apply: LINK