NOC Analyst

The NOC Analyst  is primarily responsible for providing technical assistance and support to VC3 clients.   

We are looking for students who are available to work on the weekends, Saturdays and Sundays, the hours of operation are between 7am and midnight, ET. Please indicate your availability in your cover letter, thank you!

In order to ensure an exceptional result, you will need to have a clear understanding of the challenges and opportunities our customers face and how our teams as a whole combine to deliver our promise.  Providing services in a proactive, professional manner while ensuring key parties are kept informed is critical. We are a data driven company and analysis for decision making and overall strategy is ongoing. 

 Key Responsibilities:  

• Monitor network and system performance using various monitoring tools and software.
• Identify and troubleshoot network and system issues, escalating as necessary.
• Perform basic system and network configurations and deployments.
• Maintain accurate documentation of network and system configurations and changes.
• Collaborate with cross-functional teams to resolve issues and implement solutions.
• Monitor and respond to alerts and notifications generated by our network and system monitoring tools.
• Provide timely and effective communication of network and system issues to internal and external stakeholders.
• Ensure Tickets are properly created and notated to account for time
• Manage personal workload and ensure that service level agreements (SLAs) are met.

Requirements: 

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team-oriented environment.
• Attention to detail and ability to prioritize multiple tasks.
• Willingness to learn and adapt to new technologies and processes.
• Experience with network and system monitoring tools; ConnectWise Ticketing, OpenDNS, Kaseya VSA, and PRTG a plus.
• Basic understanding of server and operating system concepts, including Windows and Linux.