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IT Systems Support 2

Montana Department of Justice
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The Justice Information Technology Division is seeking a dedicated and customer-focused IT Systems Support professional to join our team.

This opportunity has become available due to the internal promotion of one of our valued team members, highlighting our strong commitment to employee growth and career advancement.

  • Salary: $ 26.00 – 29.50 Hourly
  • Located in Helena, Montana
  • Fantastic State of Montana Benefits: Paid vacation, sick leave, holidays, health, dental, vision coverage, and retirement plans.
  • Student Loan Forgiveness: Employment with the State of Montana may qualify you for Public Service Loan Forgiveness.
  • Productive Work Environment: Be part of the Justice IT TEAM that values creativity, innovation, and collaboration.

Job Overview:

The primary duties of the IT Systems Support 2 position involve hardware and software installation, maintenance, and training on microcomputer workstations in local and wide area networks.

The incumbent provides technical problem resolution on microcomputer workstations that include hardware, communications, or multi-product integration. This team supports end-user and data processing personnel and manages and provides trouble resolution for DOJ-wide area network users and authorized agents. Some state vehicle driving and lifting/moving hardware up to twenty-five pounds is required.

Minimum Qualifications:

  • Associate degree in information technology or related field.
  • One to three years of experience supporting network or computer systems technologies.
  • Other combinations of education, certification or experience may be substituted.
  • Must have the ability to work in all aspects of a team environment including support, communication, personal awareness, ability to utilize and provide professional critiques, and demonstrate emotional intelligence.

Note: Don’t quite meet all the requirements, but still confident you could crush it as IT Systems Support? Show us. Other combinations of education and experience will be considered.

Preferred Qualifications:

  • Extensive knowledge of desktop/laptop computer support and troubleshooting to include previous and current versions of Microsoft Windows operating systems.
  • Extensive knowledge of MS Office application uses and troubleshooting.
  • Extensive knowledge of Microsoft Active Directory.
  • Extensive knowledge of computer peripherals such as scanners, printers, and MFPs.
  • Thorough knowledge of system, diagnostic, and utility software - PC Tools, MS Sysinternals, remote desktop support applications and methods, antivirus and anti-malware tools and techniques.
  • Knowledge of LANs, WANs and WWANs.
  • Knowledge of Microsoft System Center applications.
  • Knowledge of mobile computing devices like tablets and smartphones.

Minimum Physical/Mental Requirements:

  • May require 8 or more hours a day working with a computer.
  • May require more than a 40-hour workweek and on-call to perform systems upgrades and address issues during off-hours.
  • May require regular phone use to resolve issues through long-duration calls.
  • Ability to regularly lift, move, and install computer hardware – up to 25 lbs.

Successful applicant(s) will be subject to:

  • Criminal History Fingerprint Check
  • Driving History

Ready to Apply?

  • Submit your resume and cover letter electronically.
  • If you have any questions, email Bri Smith at briana.smith2@mt.gov.
  • Your Resume: Please include all work experience as well as job duties that demonstrate your qualifications for this position. Include dates of employment (month & year- start & end) and the reason you left each job.

Fantastic State of Montana benefits:

  • Medical, dental and vision coverage (dependent coverage)
  • Public Employee's Retirement System (PERS) plan choices - Defined Benefit or Defined Contribution
  • Additional 457b Deferred Compensation plan.
  • Generous paid vacation, sick and holidays
  • Pre-tax Flexibility Spending Accounts
  • Employee Assistance Program
  • State of Montana employment may qualify for student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program.

Closing Date (based on your computer's time zone): Jun 10, 2025, 11:59:00 PM