Operations Manager

About Us

Doman International Institute (DII) is a 501(c)(3) nonprofit organization dedicated to empowering parents of children with brain injuries. At DII, we thrive when the families we serve thrive. Through a combination of virtual and in-person clinical appointments, we provide families around the world with the support, resources, and guidance needed to help their children reach their full potential.

Position Summary

Doman International is seeking a compassionate, detail-oriented, and proactive Operations Manager to join our mission-driven team. This individual will oversee the clinic scheduling, coordination, and communication related to nearly weekly clinical appointments—both in-person and virtual—for families of children with special needs.

As the primary point of contact for families, the Operations Manager plays a vital role in ensuring parents feel supported, informed, and welcomed every step of the way. This position requires excellent organizational skills, strong interpersonal communication, and a passion for making a difference in the lives of children and their families.

Key Responsibilities

• Serve as the primary liaison for families leading up to their clinical visits.
• Coordinate appointment logistics, including scheduling clinicians and managing all components of each visit.
• Distribute and track intake forms, medical histories, and other required documentation.
• Manage internal calendars and communicate scheduling needs to the clinical team.
• Anticipate potential issues or conflicts in scheduling and proactively resolve them.
• Provide timely, clear, and compassionate communication to parents across phone, email, and messaging platforms.
• Help create a welcoming and professional experience for all families and support them through their care journey.
• Collaborate cross-functionally with clinicians, administrative staff, and program leadership to ensure smooth clinical operations.
• Maintain accurate and up-to-date records of all communications and appointment data.

Qualifications

• Highly organized and able to manage multiple priorities simultaneously.
• Strong problem-solving skills with the ability to foresee and mitigate potential issues before they arise.
• Exceptional verbal and written communication skills.
• Deep empathy and a genuine passion for helping families of children with special needs.
• Proficient in basic digital tools (e.g., Google Workspace, calendar systems, email platforms).
• Prior experience in clinical coordination, case management, or related roles is preferred.
• 2+ years of experience in clinical coordination, patient services, healthcare administration, case management, or family support services (preferred).
• Experience working with families of children with special needs or in a pediatric or neurodevelopmental setting is highly desirable.
• Prior experience in a nonprofit or mission-driven organization is a plus.

Technical Skills

• Proficiency in Google Workspace (Docs, Sheets, Calendar, Gmail).
• Experience with CRM or scheduling software (e.g., Salesforce, Calendly, EHR tools, etc.).
• Comfortable using virtual communication platforms (e.g., Zoom, Slack).

Organizational & Interpersonal Skills

Exceptional organizational skills with the ability to manage multiple tasks, schedules, and priorities simultaneously.

Benefits

• Paid Health Insurance
• Paid time off
• Opportunity to work with a passionate nonprofit team helping children with special needs worldwide.

Hiring Timeline

Rolling candidate interviews until a candidate is selected, with a July start date preferred.

To Apply

Submit your resume and cover letter to apply@domaninternational.org. Feel free to highlight past relevant experience coordinating operations or supporting families.

We look forward to hearing from you! 🚀