Operations Intern

About Care Hero

Care Hero is an AI-powered marketplace connecting families with certified caregivers for personalized home care to empower more seniors to age in place. We're addressing America's eldercare crisis by making quality in-home care accessible and affordable through partnerships with Medicare and health plans. Our mission is to empower seniors to age safely at home while creating sustainable career opportunities for caregivers.

With over 300 certified caregivers in our network and contracts serving 400+ families through Medicare's GUIDE program, we're rapidly scaling our operations to meet the growing demand for home-based senior care.

The Role

We're seeking a passionate Operations Intern to join our team at the Harvard Innovation Lab. This is a unique opportunity to gain hands-on experience in healthcare operations while contributing to meaningful work that directly impacts seniors and their families.

Key Responsibilities

Family & Caregiver Coordination

• Communicate with families to understand their care needs and preferences
• Conduct interviews with families to assess care requirements and match with appropriate caregivers
• Interview and onboard new caregivers to our platform
• Coordinate care schedules and manage shift assignments

Clinical Support & Care Coordination

• Provide clinical insights and guidance for care delivery based on your healthcare experience
• Assist with care plan development and coordination between families and caregivers
• Help monitor care quality and outcomes

Product & Operations Development

• Collaborate with our founding team to optimize operational workflows
• Provide feedback on our platform and processes from a clinical perspective
• Help develop standard operating procedures for care coordination
• Contribute to building scalable operations that can serve thousands of families

Administrative Support

• Assist with documentation and compliance requirements
• Support billing and insurance coordination processes
• Help maintain accurate records and reporting for our Medicare partnerships

What We're Looking ForRequired Qualifications

• Caregiving Experience: Hands-on experience providing care to seniors or individuals with disabilities
• Educational Background: Currently enrolled in or recently completed a 2-year/community college/certificate program, or attending a federally-designated Minority Serving Institution (MSI) such as UMass Boston, UMass Lowell, or an Historically Black College or University (HBCU)
• Massachusetts Connection: Must be a Massachusetts resident OR attend an accredited college/university in Massachusetts

Preferred Qualifications

• Healthcare Training: CNA certification, nursing training, home health aide certification, or related healthcare credentials
• Clinical Knowledge: Understanding of Activities of Daily Living (ADLs), medication management, and basic health monitoring
• Communication Skills: Excellent verbal and written communication abilities
• Empathy & Compassion: Natural ability to connect with seniors and their families
• Tech-Savvy: Comfortable using digital platforms and learning new technologies

Personal Qualities

• Passionate about improving senior care and aging in place
• Detail-oriented with strong organizational skills
• Ability to work independently and take initiative
• Interest in healthcare innovation and technology
• Cultural sensitivity and ability to work with diverse populations

What You'll Gain

Professional Development

• Direct mentorship from Harvard Business School graduate and experienced healthcare technology founders
• Exposure to healthcare entrepreneurship and startup operations
• Experience with Medicare programs, health plan partnerships, and value-based care
• Networking opportunities within Boston's healthcare innovation ecosystem

Clinical Experience

• Hands-on experience in care coordination and case management
• Exposure to AI-powered healthcare technology and its applications
• Understanding of insurance-based care delivery models
• Experience working with certified caregivers and clinical teams

Career Impact

• Opportunity to contribute to meaningful work that improves lives of seniors and families
• Potential for full-time employment upon successful completion of internship
• Letter of recommendation and professional references
• Portfolio of projects demonstrating healthcare operations experience

About Our Team

Our founders bring deep healthcare and technology expertise and supported by world-class advisors including former Walmart Healthcare executives, Care.com co-founders, and Harvard healthcare professors.

Application Process

To Apply:

• Submit your resume highlighting relevant caregiving and healthcare experience
• Include a brief cover letter explaining your interest in senior care and healthcare technology
• Provide proof of enrollment or recent graduation from eligible educational institution
• Include any relevant certifications (CNA, HHA, etc.)
• Email to info@gocarehero.com with subject [Operations Intern] + [Your Name] + [Your College]

Equal Opportunity

Care Hero is an equal opportunity employer committed to diversity and inclusion. We particularly encourage applications from individuals with personal or professional experience in caregiving, especially those from communities historically underrepresented in healthcare technology.

Ready to join us in transforming senior care?

This internship offers the unique opportunity to combine your healthcare experience with cutting-edge technology to make a real difference in the lives of seniors and their families. You'll work alongside our founding team in the heart of Boston's innovation ecosystem while gaining invaluable experience in healthcare operations and technology.

Funding: This position is proudly funded through the Massachusetts Life Sciences Center (MLSC) Internship Challenge, a program designed to support the development of the next generation of life sciences professionals in Massachusetts. The MLSC funding ensures competitive compensation while providing you with exposure to Massachusetts' thriving life sciences ecosystem.

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 40 per week

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person