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Associate Systems Administrator

Unisys
Email

1 Day required in Harrisburg, PA Office

Working Shift:

1st Shift rotating

12-hour Shifts

Week 1 - 3 Days || Week 2 - 4 Days.

Saturday - Tuesday 4am - 4pm EST

 

 

Key Responsibilities

Systems Administration Familiarity: Gain familiarity with systems administration concepts, practices, and methodologies.

Standard Duties: Perform standard systems administration duties with guidance, including:

  • Performing daily administrative tasks such as device configuration and troubleshooting.
  • Responding to issues and client requests.
  • Evaluating client hardware requests for compliance, conformity, applicability, performance, and cost-effectiveness.
  • Researching and analyzing systems issues.
  • Assisting in the development, implementation, and documentation of project tasks.

Documentation: Document assigned activities and progress.

Policy Application: Learn and apply company and industry standard systems administration policies and guidelines.

Special Projects: Assist with special projects as assigned.

Tools Utilization: Utilize tools such as Service Now, Nagios, VMWare, SCOM System Center Operations Manager, Citrix, Remote Desktop Manager, SharePoint, Microsoft Office applications, and Genesys phone systems.

 

Primary Roles:

 

Incident Management: Familiarity with incident management processes, including:

  • Incident response and resolution within established client SLA requirements.
  • Problem root cause determination and delivery of final RCA report within SLA (100%).
  • Execution of change requests within specified time - ensuring change success rates and process adherence (100%).
  • Timely responses to stakeholder queries (ZERO misses).
  • Meeting all contractual SLA/KPI requirements (per contract).
  • Ownership of queues and working towards closure of tickets - ensuring no aged incidents/SRs/CRs (per contract).
  • Escalating delivery or major client outages to CDE and team leadership on time and taking necessary action (100%).

 

Mainframe Operations:

  • Support 2200 Operations: Support 2200 operations, triage, and resolve incidents generated for failed jobs.
  • Triage and Resolution: Handle JCL errors, restarts, and escalate issues requiring more hands-on resolution, such as bad data, missing files, or program abends.

 

OpConXPS and Control-M WorkLoad Automation Knowledge:

  • Triage and Resolve Failed Jobs: Triage and resolve failed jobs for OpConXPS and Control-M, including troubleshooting schedules and jobs, analyzing log files, and implementing necessary fixes.

 

Major Incident Management (MIM):

  • Incident Response: Swiftly respond to and resolve major incidents, leveraging special support groups or third-party suppliers with advanced technical knowledge.
  • Coordination: Coordinate efforts among various technical resolution groups to diagnose and implement fixes or workarounds.
  • Communication: Provide timely updates to stakeholders and end-users, ensuring clear communication during major incidents.

 

Service Desk Management:

  • Call and Email Handling: Answer phone calls and emails, creating incident reports (INC) in accordance with service desk responsibilities.