Social Services Investigator (Child Support) Trainee

Are you looking for an entry level opportunity with the State of Connecticut, Department of Social Services (DSS)? Are you looking for an opportunity to make a difference and help enforce Child Support obligations? If this sounds like something you are interested in, then we invite you to read more!
 

At DSS, we are looking for multiple qualified applicants to join our team as a Connecticut Careers Trainee (CCT), with a target class of Social Services Investigator - Child Support positions in Bridgeport, Danbury, Hartford, Manchester, Middletown, New Britain, New Haven, Norwich, Stamford, Torrington, Waterbury, Windham, Windsor, CT.

Position Highlights 

• Full-time | 1 Shift | Hybrid
• Monday – Friday 8:00 AM – 4:30 PM

What We Can Offer You:

As a CT Careers Trainee (Target Class: Social Services Investigator-Child Support) you will receive on the job training to learn the skills necessary to become a Social Services Investigator-Child Support. 

This includes but is not limited to:

• Conducting interviews and gathering sensitive/confidential information
• Gathering information and drafting complex correspondence
• Learning any and all skills needed to be successful in your future role
• Note: DSS provides customer service in a variety of ways, including answering calls and/or providing face-to-face assistance in our Resource Centers.
• Communicating clearly and empathetically with clients and colleagues.
• Being flexible and able to adhere to frequent instructions, directives and changes in assignments.
• Being able to multi-task. Example: Using various computer applications and programs at once.
• Reviewing submitted documents and processing cases in the department’s computer database system to make timely and accurate child support determinations.
• Updating the DSS computer system with clear and concise case notes.
• Responding to client concerns and complaints.
• Preparing detailed summaries and acting as agency representative in Fair Hearings process.
• Making appropriate referrals to community partners/agencies based on assessed needs.
• Attending all mandatory meetings/trainings via Teams and in person.
• Keeping up to date with program and policy changes through trainings and written communications.

Our Ideal Candidate Will

• Have excellent verbal, written and interpersonal skills.
• Have experience working with culturally diverse populations.
• Have experience in conducting in-depth interviews.
• Be able to work independently, as well as a part of a team.
• Have strong research and analytical skills.
• Be able to critically review work.
• Be able to multitask, organize workflow and adapt to shifting priorities to meet challenging deadlines.
• Be able to transition between answering calls, face-to-face services, and case processing as a part of an agile workforce.
• Be able to navigate through multiple computer systems and software concurrently.
• Be able to understand and apply federal and state guidelines and statutes.
• Possess a high level of attention to detail and accuracy while working expeditiously in a fast-paced environment.

Salary Information 

• Eligibility for promotion to the target classification of Social Services Investigator-Child Support is earned upon successful completion of the training program.
• Candidates with a Bachelor’s Degree will serve a one (1) year training program.
• Candidates with a Master’s degree will serve a one (1) year training program.
• Bachelor's degree and/or qualifying experience: SH 15 Step 1 - $52,349
• Master's degree: SH 15 Step 2: $54,243