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In Person Associate Customer Service Representative

CenterPoint Energy
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Center Point Energy is looking for a In Person Associate Customer Service Representative to join our Team, located in Evansville, Indiana. 

 

Job Summary:

Receives and responds to customer inquiries, complaints or sales/promotional opportunities for CenterPoint Energy gas and/ or electric customers in a fast paced, high call volume environment. Performs direct customer contact through various channels including phone, email and chat.  Completes administrative functions and data entry.

 

Essential Functions:

  • Responds to all questions relating to all Company customer service inquiries via verbal and/or written communication with a focus on one call resolution.
  • Issues orders to establish or discontinue gas service or to establish Electric Service Identifier (ESID) number to create meter sets. 
  • Respond with urgency to all emergency calls, such as gas leaks, power outages and other unsafe situations and effectively convey the ugency to service grop for rapid response.
  • Resolves billing inquiries, performs account adjustments, negotiates payment arrangements and deposit amounts, processes online customer service and electronic billing inquiries, and follows-up on customer accounts. 
  • Solicits customer feedback on service provided and initiates action based on customer feedback. Receives and appropriately prioritizes trouble calls.
  • Considers each customer contact as an opportunity to sell or promote additional value-added products or services offered by the company (i.e. IVR, Web, etc.)
  • Interacts with other departments to resolve customer inquiries and achieve customer satisfaction. These departments include Transmission and Distribution, Field Activities, Field Services, Revenue Accounting and others when necessary.

 

Education:  

  • Requires a high school diploma or GED

Experience:

  • Requires a minimum of 1 year customer interaction experience, preferably one year customer service experience, with a proven history of professionally and effectively resolving customer concerns.