IT Senior Architecture Manager

IT Operations Manager, IT Senior Architecture Manager

Work Hours and Partial Telework flexibility may be available and considered
Salary: $9,122.00 - $12,267.00 Monthly

Review of applications is ongoing. We reserve the right to make a hiring decision or close this recruitment at any time after 5/27/25. It is in your best interest to submit materials as soon as possible.

Responsibilities:

• Align IT-enabled services and service levels with evolving business needs, including identifying, specifying, designing, publishing, and monitoring of IT services, service levels, and performance indicators.
• Maintain accountability for the quality and performance of all the services delivered by the IT Infrastructure team.
• Direct key activities such as service development planning, key performance monitoring, utilization monitoring, maintenance and operations, resourcing, and development of the IT Operations budget, ensuring alignment with operational needs to provide quality services to staff.
• Ensure the delivery of timely and effective responses to user requests and incidents, restoring normal service operations, and continuously improving the incident management process.
• Develop, implement, and maintain policies and procedures associated with IT Infrastructure service management.
• Lead and manage IT infrastructure teams responsible for Datacenter Operations, Network Infrastructure, System Administration, Desktop Engineering, and Enterprise Architecture.
• Identity and address technical debt, and lead infrastructure lifecycle planning to ensure scalable, secure, and cost-effective technology investments.
• Manage staffing strategy and resource planning, including skill development and workforce capability needed for maintenance and operations success.
• Oversees integration and coordination between external technology systems (e.g., other agencies, vendors, and/or natural resource organizations) and the agency’s IT systems, including support for secure and efficient data exchange.
• Ensure continuity of core daily operations, including site-to-site network connectivity, internet access, device provisioning and access, data access, and IT service availability across all agency locations.
• Leads IT Change Management practices, ensuring changes, standard and emergency, are implemented in a controlled, secure, and efficient manner with minimal disruption to business processes and operations.
• Oversee full lifecycle management of IT assets, ensuring operational readiness, inventory control, financial responsibility, and physical protection.
• Direct vendor relationship management, including contract oversight, performance monitoring, and alignment of vendor services with agency Infrastructure needs.
• Leads and manages staffing and personnel activities for the IT division Operations employees, including defining roles, developing position descriptions collaboratively with HR, peer and direct report coaching, supporting staff performance and development in alignment with ITD goals, union contracts, and state/agency policies.

Required Qualifications: 

• A bachelor’s degree in Information Systems or a closely related field;
  OR an equivalent combination of education and/or experience.
• Ten (10) years of relevant professional experience to include: Five (5) years of experience in progressive IT management experience, including directly supervising IT personnel in the area of technical infrastructure and its supporting systems.
• Knowledge of principles and practices of multiple IT disciplines such as data management, IT security principles, local and wide area networks, data storage, and application architecture principles.
• Knowledge of management principles with an emphasis on team building and effectiveness.
• Knowledge of leadership/management techniques and principles in the areas of strategic and operational planning, budget preparation and implementation, personnel administration, and project management.
• Knowledge of business continuity and disaster recovery.
• Commitment to fostering and supporting an environment that honors diversity, equity, inclusion, and environmental justice practices.