Sales Manager

This position will join the Sales Team within the Raleigh Convention Center, which has the primary responsibility for prospecting and selling building space to generate revenue, hotel rooms, and economic impact. This team sells in tandem with other City partners, such as the Convention and Visitor's Bureau and the downtown hotels. 

The Sales Manager manages all incoming emails and phone inquiries while ensuring they are promptly directed to the appropriate sales manager. You will work with City officials and handle all in-house/city events. The position leads proactive sales efforts geared toward business development, leading joint sales meetings with business and sales entity partners; and overseeing participation in trade shows. The position creates a budget for annual travel and customer engagement and outlines deliverables for marketing and communication plans to support their tradeshows, conferences and client engagement. Also, proactive prospecting plans annually by researching target markets and planning outreach via various communication channels is a key job duty.

About You:
The ideal candidate is highly organized and able to multitask effectively, managing all incoming emails and phone inquiries while ensuring they are promptly directed to the appropriate sales manager. The ideal candidate has proven their ability to develop, cultivate and maintain relationships with the business community and be able secure external funding sources to attract business, such as the Raleigh/Wake County Business Development, Fund (BDF), Hotel Rebates, or Sports Event Investment (SEIP) funding. The incumbent must be adept at prospecting and selling building space to generate revenue, hotel rooms, and significant economic impact.

About Us:
The Raleigh Convention and Performing Arts Center (RCPAC) has an amazing team of people who operate four unique venues known as The Complex– Raleigh Convention Center, Martin Marietta Center for the Performing Arts, Red Hat Amphitheater, and Coastal Credit Union Music Park at Walnut Creek. Our venues are a welcoming crossroads for visitors from near and far, a gathering place for community activities, a significant economic engine, and an important tool for building positive brand awareness for the City of Raleigh.  

This department thrives on vision, focus, flexibility, and a commitment to operational excellence. As part of the city system, we’ve made it our mission to elevate the city’s reputation, set the standard for best practices, and raise awareness of Raleigh as a cultural and economic destination. Our ability to meet this demand speaks volumes about our team’s commitment to ongoing quality and exceptional hospitality.  

Work Hours:
This position is expected to work Monday - Friday; 8:30 am - 5:00 pm as well as some nights and weekends based on event schedules. This position occasionally has required travel as well. 

Duties and Responsibilities

• Manages all incoming emails and phone inquiries while ensuring they are promptly directed to the appropriate sales manager
• Prepares event proposals including scheduling, space needs, pricing determination and special concessions
• Enters and maintains complete and accurate information in the software system
• Works with community service providers and prepares destination proposals for customer requests
• Coordinates and conducts site visits
• Manages contract processes related to pricing, contract language and deadlines
• Provides oversight of sales process and sales operations procedures
• Prospects for new business

Typical Qualifications

Education and Experience:
Bachelor's degree in marketing or business administration and one year of related experience

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Additional Information

Knowledge of:

• Principles and practices of sales and marketing communications
• Principles and practices of program administration and management
• Principles and applications of critical thinking and analysis
• Principles and methods of qualitative and quantitative research
• Best sales practices, trends and emerging technologies
• Project management principles
• Principles and practices of effective oral presentations
• Customer service principles
• Modern office technology

Skill In:

• Managing a project or program
• Overseeing the implementation and adherence to quality assurance and standards
• Gathering date, analyzing findings and applying logic and reason
• Coordinating deadlines, prioritizing work demands
• Researching industry trends, solutions and best practices
• Interpreting, monitoring and reporting financial information and statistics
• Authoring and preparing original reports, documents and presentations
• Monitoring project schedules, status and compliance
• Evaluating program measures and outcomes
• Providing customer service
• Utilizing a computer and relevant software applications
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction

ADA and Other Requirements:
Positions in this class typically require: standing, walking, fingering, talking, hearing, seeing and repetitive motions.

Light Work:
Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work, and the worker sits most of the time, the job is rated for Light work.

Working Conditions:
Work is routinely performed in an indoor, office environment.

Note:
This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.