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Police Dispatcher

National Testing Network
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VERMILION, CITY OF
5511 LIBERTY AVENUE
VERMILION, OHIO 44089
440-823-1899
 

Updated: May 05, 2025

 

The City of Vermilion is building an eligibility list for a full-time Police Dispatcher position. To be considered for the anticipated next hiring process, candidates must complete the National Testing Network process.   Your application and test results will be valid for 1 calendar year from test completion date to be considered in next hiring opportunity.

Position Title:
Vermilion, City of
Full-Time Police Dispatcher

Salary Information: $50,981.03 (After 5 years of service - $63,170.64)

Benefit Information: Uniform Allowance, 12-hour shifts, Sick/Vacation/Holiday/Personal days, Health Insurance, $250 Continuing Education Bonus, Longevity Bonus up to 11%, Deferred Compensation, Reimbursement for Associate Degree

Contact Person:
Kate Lulovics
Dispatch Supervisor
440-967-6116
klulovics@cityofvermilionohio.gov

Job Summary:

Under general supervision, perform effective, efficient, operation of the Vermilion Police Department Communication Center and Support Services Division. The Dispatcher may work alone or with another dispatcher and various sworn personnel during their work hours. The Dispatcher performs other related duties as required (i.e. assist with booking of prisoners, searching of female prisoners). Dispatchers should understand the concepts of protection of life and property and the preservation of order within the community as a basic law enforcement function and above all, the concept of assisting in officer safety through their competencies. Dispatchers are to perform relentless follow-up to achieve task, assignment, or mission success. Dispatchers are required to wear distinctive uniforms as designated by the Chief of Police.

Essential Job Functions:

  1. Maintain regular and predictable attendance.
  2. Work flexible hours, including nights, weekends, and holidays as directed
  3. Consistently remain responsive to the needs of the department and of the profession
  4. Responsible for receiving requests for police, fire and ems assistance and directing necessary response
  5. Maintain the integrity, trust, faith and confidence placed in this position by the profession, the Chief of Police and the citizens of the community
  6. Consistently work in an efficient, effective, productive and safe manner without direct supervision
  7. Consistently maintain and promote workplace harmony
  8. Maintain clean and functional work equipment and facility
  9. Ensure the general safety of the officers and public
  10. Receive incoming telephone and radio calls, obtaining essential data, evaluate the situation, and initiate the appropriate responses.
  11. Receive and transfer telephone messages.
  12. Maintain logs and records of information regarding incoming calls and responses initiated.
  13. Communicate over and listen to police, fire and ems radio
  14. Orally communicate with the public, fellow employees and supervisors to a degree that complete understanding is accomplished
  15. Complete all required paperwork in a timely manner
  16. Attend in-service and specialized training as required
  17. Obtain information on persons or property involved in or reporting crimes from witnesses, victims, or others with knowledge of the incident.
  18. Speak with and refer citizens in need to appropriate public and social services.
  19. Exercise sound judgment in dispatching police, ambulance and fire units.
  20. Conduct file searches
  21. Operating knowledge of the Ohio Law Enforcement Data System (LEADS) or other required computer systems and ability to code messages, enter messages, or inquire into the system
  22. Operate audio-visual monitoring systems and be able to distinguish colors and tones. Receive and monitor severe weather and/or potential disaster warnings on monitors.
  23. Monitor several radio frequencies and evaluate communications in order to determine how that information may relate to Vermilion, Ohio.
  24. Coordinate and direct response to calls for emergency service as the result of automobile accidents, criminal incidents, fires, neighborhood or family disturbances, complaints, injuries, potentially dangerous situations, violations of statutes and general assistance.
  25. Conduct criminal record and information checks as requested by officers on duty.
  26. Maintain audio/visual monitoring of municipal buildings, booking area and other assigned areas.
  27. Operate and control electronic security lock system within the police and jail areas.
  28. Monitor alarm board, fire and smoke alarms, as well as telephone initiated calls for service.
  29. Call out other city departments as directed by on duty supervisor
  30. Performs other duties as required.

MATERIAL AND EQUIPMENT USED:
Computer Communications Equipment Office/Technical Equipment Vehicle

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of:
1. Departmental policies and standard operating procedures.
2. Public relations techniques for handling calls for service or complaints.
3. Booking and communications operations.
4. Record keeping, report preparation, filing methods and record management techniques.
5. Correct English usage, including spelling, grammar, punctuation, and vocabulary.
6. Computer applications related to work.
7. Basic police procedures.
8. Geography of the City of Vermilion, Ohio and surrounding area
9. Applicable state, federal and local laws, rules, and regulations

Skilled in:

  1. Skilled in the use and operation of all assigned equipment.
  2. Organizing work, setting priorities, meeting critical deadlines, and following up on assignments with minimum of direction.
  3. Communicate effectively with co-workers, police and fire personnel, the public, and persons in custody.
  4. Searching prisoners and assisting as needed to control unruly prisoners.
  5. The ability to remain calm and composed in stressful situations and to handle multiple duties simultaneously.
  6. Applying logical thinking to solve problems or accomplish tasks; to understand, interpret and communicate complicated policies, procedures and protocols.
  7. Using tact, discretion, initiative and independent judgment within established guidelines.
  8. Communicating clearly and effectively, orally and in writing.
  9. Practices attentive and active listening.
  10. Operation of communication equipment.

Mental and Physical Abilities:

  1. Ability to understand and carry out oral and written instruction, giving close attention to detail and accuracy.
  2. Ability to read and interpret documents such as, safety rules, operation and maintenance instructions, procedure manuals.
  3. Ability to write routine reports and correspondence.
  4. Ability to interpret a variety of instructions in written, oral, diagram or schedule form.
  5. Ability to instruct and train individuals in general duty police and fire dispatcher work.
  6. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  7. Ability to communicate clearly.
  8. Ability to accurately type forty (40) words a minute.

WORKING CONDITIONS:

  1. Generally, climate controlled
  2. Exposure to unknown and dangerous conditions such as intoxicated, violent arrestees, mentally or emotionally disturbed persons, short tempered, angry, frustrated, rude persons with foul language.
  3. Exposure to health conditions from contacts with individuals with contagious or communicable diseases.
  4. Working time may require irregular hours and shifts; at times voluntary and involuntary overtime may be necessary, as well as being called back to duty on short notice.
  5. At emergency or training scene, working conditions may be moderately loud.
  6. Ability to work in a busy, noisy, and stressful environment.
  7. Ability to devote total concentration to the radio and phones for long periods.
    Note: This class specification should not be interpreted as all inclusive.

SPECIALIZED ASSIGNMENTS:
A police dispatcher may be assigned to specialized or specific duties, including but not limited to; field training officer, safety town, or harbor patrol. A dispatcher assigned to a specialized or specific duty is required to perform all the essential job descriptions and general job duties of a dispatcher.

In addition, material and equipment used, minimum qualifications required, knowledge, skills and abilities, and working conditions will vary according to the assignment.


* Nothing in this section is intended to conflict with the current collective bargaining agreement between the union and the city.

 

Job Requirements

 


High School Grad / GED:
High School diploma or GED, college preferable

Driver's License:
Yes

Licenses and Certificates:

1. Leads and CCH, and NCIC certifications will be obtained On-the-Job
2. Possess a valid Ohio Driver's License
3.Other job-related licenses and certificates as required by the Chief of Police

Preference Points available:

  • Associates or Bachelor's Degrees Must upload copy of diploma to your NTN account