Customer Service Representative

ROLE AND RESPONSIBILITIES
The Customer Service Representative is responsible for performing clerical and administrative duties in an office setting. They assist by sorting mail, filing, answering phones, greeting customers, scheduling meetings, and restocking supplies. It is of the utmost importance that the person in this position be able to manage the internal change incurred due to a rapidly paced environment. They should be able to share knowledge and experience and be able to easily collaborate with all employees in the department.
Additional responsibilities include, but are not limited to:
• Answer incoming calls from our very important customers
• Resolve any product or service-related issues; follow up to ensure complete customer satisfaction
• Schedule deliveries, dispatch service technicians and/or route representatives to customer locations
• Take payments and maintain customer records by updating account information
• Handle collection calls and maintain financial accounts by processing customer adjustments when necessary
• Prepare and maintain compliance and regulatory reporting (sales reports, month end reporting, etc.)
• Input customers information into a database
• Filing paperwork
• Conduct credit checks as needed
• Input payroll information into excel
• Conduct quality reviews of financing paperwork

MINIMUM REQUIREMENTS
• High school graduate or equivalent
• Customer service and multi-line telephone experience required
• Must be proficient in Microsoft Excel

• Account collections experience preferred
• Ability to prioritize tasks in a fast-paced fun environment
• Strong work ethic (honesty and integrity are key for this position and to our organization)
• Excellent communication skills including helpfulness and patience in dealing with fellow employees and external customers and vendors
• Exceptional problem-solving skills
• Ability to work independently

PREFERRED SKILLS
• Positive attitude, and excellent communication and customer service
• Able to speak Spanish fluently
• Highly self-motivated and good work ethic
• Can work independently and in a team setting.
• Excels at operating in a fast-paced, community environment.
• Excels at building and maintaining effective relationships with employees and customers.
• Can exercise good judgment, and problem solving and critical thinking skills.