Front Desk Receptionist

Job Title: Front Desk Receptionist

Company: Superior Nut
Location: Cambridge, MA
Job Type: Full-Time

About Us

Superior Nut is a trusted name in providing high-quality nuts, snacks, and confections. With a strong focus on quality and customer service, we are committed to delivering the best products to our customers, both domestically and internationally. We are currently seeking a Front Desk Receptionist to join our team in Cambridge. The ideal candidate will be professional, organized, and eager to contribute to a positive office environment.

Job Description

As the Front Desk Receptionist, your primary objective is to handle and support a variety of customer-focused and administrative tasks. As a leader within the Company, you will be expected to take an active role in supporting web-based, wholesale, and retail customers to address and resolve their needs and to assist and support the sales, management, and office teams. You will work closely with the store manager to ensure smooth day‑to‑day operations. The perfect candidate will be detail-oriented, stable, team‑oriented, have a cooperative and collaborative focus

Key Responsibilities

• Addressing and answering customer questions;
• Troubleshooting and solving problems;
• Scheduling appointments;
• Preparing reports;
• Communication by face-to-face, email, telephone, in‑person, and chat;
• Greet and help customers and visitors both on the phone and in-person;
• Helping to stock and update retail store
• Entering and processing orders and customer data in ERP systems;
• Creating, organizing, preparing, typing, and filing various documents and reports, including customer correspondence;
• Supporting web-based, wholesale and retail customers to address and resolve their needs;
• Assist and support the sales, management, and office teams;
• Filling sample requests and helping create prototype items
• Update and help maintain social media
• Organized, goal-oriented, and takes initiative to follow through with action; and
• Other administrative functions as assigned.

Qualifications

• High School Diploma (required)
• Bachelor’s degree (preferred)
• Previous receptionist or customer service experience (2 years, required)
• Strong communication and organizational skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask and work in a fast-paced environment.
• Friendly and professional demeanor with a focus on excellent customer service.

Benefits

• Competitive hourly pay ($21-26 Hourly)
• Paid time off and holidays.
• Collaborative work environment.
• Opportunities for career growth.

We invite motivated individuals who thrive in a dynamic environment to apply for this rewarding opportunity as a Front Desk Receptionist.

Job Type: Full-time

Pay: $21.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Morning shift

Ability to Commute:

• Cambridge, MA 02141 (Required)

Ability to Relocate:

• Cambridge, MA 02141: Relocate before starting work (Required)

Work Location: In person