MATCH 6 / Survey Research and Administration Program Student Worker (#9945003)

The WVU Health Affairs Institute (HAI) is seeking detail-oriented and professional individuals to join our Survey Research and Administration Program (SRAP) team. Successful candidates will be responsible for primary data collection for multiple projects simultaneously including, but not limited to, outreach to data collection participants, the reception of incoming communication from collection participants, and the processing of collected data. Ideal candidates are comfortable speaking with a variety of people, able to handle repetitive tasks, and committed to data quality. The work for this position will be accomplished primarily at the new HAI Call Center on the 3rd Floor of the WVU Health Sciences Center. 

Job Tasks: 

Virtual data collection via phone or video conferencing. 

Managing phone system and responding to participant questions. 

In-person data collection. 

Data entry and processing. 

Conduct outbound and inbound calls to administer surveys to participants. 

Follow a standardized script and survey protocol with accuracy. 

Record responses clearly and accurately in HAI data collection systems. 

Maintain a professional demeanor and courteous tone. 

Follow appropriate confidentiality protocols and adhere to privacy guidelines. 

Meet weekly call and completion quotas. 

Report technical issues or unusual responses to supervisors following appropriate HAI escalation guidelines. 

Participate in training sessions and quality assurance reviews. 

Adapt to changes in procedures and systems. 

Verify participant eligibility and obtain informed consent when required. 

Mail processing and sorting. 

Perform additional related duties as assigned or as directed. 

Commit to a minimum of 16 hours per week with the potential for up to 20 hours per week. 

Flexible schedule dependent on project needs. 

Preferred Skills: 

Ability to complete necessary WVU and compliance trainings as assigned. 

Ability to speak English clearly and concisely. 

Excellent active listening skills and attention to detail 

Ability to maintain confidentiality. 

Ability to multitask and shift priorities quickly, while maintaining attention to detail.