Automation Director

JOB DESCRIPTION: AUTOMATION DIRECTOR

Position: Automation Director

Company: EarthEnable, Inc.

Reports to: CEO

Location: Kigali, Rwanda with time spent traveling to rural areas across East Africa

Timeframe: At least 1 year, ideally 3+, but also open to short-term consultants/interns

Compensation: RWF (Rwandan Franc) 4-6M / month gross depending on experience

+ performance-based half-yearly bonus of up to 3M gross

Who We Are

At EarthEnable, we believe that our clients deserve our very best, that work should be fun, and that the best ideas could come from any part of the company. We celebrate each other’s wins, learn from our setbacks, and are deeply proud of the impact we make every day. We believe a home that doesn’t make you sick means more than living disease-free. It means pride and dignity in the place our customers most treasure: their homes. Being a part of our team means more than building housing products: it means building an organization and building a better future for rural families.

What We Do

EarthEnable is transforming the way people live, by making homes healthier for families across rural Rwanda, Uganda, and Kenya. 80% of Rwandans live in homes with dirt floors which are dusty, unsanitary, and fertile breeding grounds for parasites and germs. While replacing a dirt floor with concrete has significant health benefits (e.g. reducing diarrhea by 50% and parasitic infections by 80%), concrete is unaffordable for many who need it, and is also responsible for 8% of global carbon emissions. 
 

EarthEnable addresses this pressing and ubiquitous problem by selling high-quality, earthen housing products like our flagship floor that is 80% cheaper than concrete with 90% less embedded energy. Earthen floors, plasters, and blocks are composed of natural materials (gravel, clay, sand, and laterite) and sealed with a proprietary drying oil that makes them waterproof, strong, and polished. In our first 10 years of operations, EarthEnable has installed ~30,000 products for ~200,000 individuals and created livelihoods for over 1,000 people. See our new product - a full house - here! 
 

About the Role
We are seeking an Automation Director who is ready to digitize, streamline, and radically transform how we operate. Our team spends a ton of time on administrative work instead of on the most important work: serving our customers well and building capacity in their teams. We use Salesforce, Looker, and a field data collection app (Formyoula) extensively, but still run the operation very manually: contract signing with pens and paper, mason scheduling on WhatsApp, emailed receipts that take days to match and reconcile, and decisions based on gut rather than advanced analytics. Your job? Make all of that a thing of the past.
 

This is not just about tech—it’s about impact. Your work will increase productivity, reduce waste, improve customer satisfaction, and enable us to scale from helping 200,000 people to tens of millions.

• Automation & Systems Optimization
  • Identify, design, and implement automation opportunities across core operational workflows, including contract signing, mason scheduling, quality assurance, payments, inventory management, and customer follow-up.
  • Introduce tools (e.g., Zapier, BigQuery, AppSheet, or custom scripts) to replace manual processes, reduce errors, and increase efficiency.
  • Ensure automations are robust, scalable, and user-friendly, with clear documentation and fail-safes in place.
• Technology Systems & Data Management
  • Lead the integration of key systems (e.g., QuickBooks, sales tracking, field data, and call center tools) to streamline operations and ensure data consistency.
  • Design and maintain dashboards using tools like Power BI, Google Data Studio, or similar to provide real-time insights across teams.
  • Partner with operational and tech teams to improve data capture in the field and ensure high data quality throughout the organization.
• Predictive Insights & Decision Intelligence
  • Build data models and automation tools to identify high-conversion customers, predict service issues, and optimize resource allocation (e.g., route planning, mason assignments).
  • Collaborate with sales and customer support to develop predictive tools that prioritize outreach and improve satisfaction.
  • Leverage field survey and call center data to surface patterns and opportunities for proactive service delivery.
• Process Redesign & Efficiency
  • Conduct end-to-end reviews of key workflows and recommend process improvements with measurable time and cost savings.
  • Implement digital tools to simplify procurement, receipt management, scheduling, and reporting.
  • Monitor the impact of implemented systems and adjust strategies to maximize ROI and impact.
• Change Management & Team Enablement
  • Champion a culture of operational excellence by training team members on new tools and systems.
  • Develop easy-to-use interfaces and resources to support field teams with limited tech exposure.
  • Collaborate across departments to ensure that tools and processes are adopted and adapted sustainably.
• Cross-Functional Collaboration
  • Work closely with leadership to align systems improvements with strategic priorities and scaling goals.
  • Serve as a key partner to finance, sales, field ops, and tech teams—ensuring systems support rather than complicate their work.
  • Help translate operational pain points into technical solutions that deliver real value on the ground.

Qualifications:

• 3–8 years of professional experience in operations, product management, business systems, automation, or related fields.
• Demonstrated experience designing and implementing process automations using tools like Zapier, BigQuery, AppSheet, Power Automate, Google Apps Script, or similar platforms.
• Experience with SQL, Python, or other scripting languages (or willingness to learn quickly with AI support).
• Strong analytical skills and comfort working with data; able to use Excel/Google Sheets confidently and create decision-making dashboards.
• Experience managing or improving business systems and software integrations, particularly in resource-constrained or manual environments.
• Proven ability to work cross-functionally and translate operational problems into scalable technical solutions.
• Clear communication skills, including the ability to train and onboard non-technical users on new tools and processes.
• Willingness and excitement to work in rural, low-tech environments, traveling to the field as needed to understand workflows and design solutions that fit local realities.
• Strong project management skills with a bias for execution, iteration, and learning.
• Experience with data visualization tools such as Power BI, Google Data Studio, Looker, or Tableau.
• A systems-thinking mindset: You naturally see how tools, people, and processes interconnect and enjoy making them more efficient.

Interested? Apply here.