Local Support Specialist

Job Overview

UNIUNI, a leading Canadian last-mile logistics company, is expanding its operations in the US market. We are seeking a proactive  Local Support Specialist to drive our overseas warehouse penetration and client growth in the US. This role focuses on daily warehouse performance monitoring, onsite client engagement, competitive analysis, and supporting new client acquisition and retention.

职位概述

UNIUNI 是加拿大领先的最后一公里物流公司，正在扩展其美国市场业务。我们正在寻找一名积极主动的 本地化支持专员，负责推动海外仓库的渗透和客户增长。该职位需聚焦日常仓库绩效监控、现场客户互动、竞争分析，并支持新客户开发与维护。

Key Responsibilities：

Daily Pickup Performance Monitoring & Client Engagement

• Monitor daily order volumes at key partner warehouses. Identify fluctuations, schedule on-site visits to investigate causes, and provide actionable feedback to account managers/operations.
• Conduct joint visits with operation teams to overseas warehouses. Analyze gaps in service penetration and market share compared to competitors, and develop strategies to increase Uni shipping label adoption.
• During visits, identify clients’ additional logistics needs beyond platform clients (e.g., ad-hoc shipping) and generate sales leads for SME and new client platforms.

New Client Development & Account Management

• Collaborate with the centralized new client onboarding team to provide localized support for US-based clients.
• Drive secondary sales expansion, risk management, and long-term relationship building with assigned accounts.
• Maintain regular communication to ensure client satisfaction and address operational issues promptly.

Market Intelligence & Reporting

• Document service gaps, competitor strategies, and client feedback. Share insights with HQ to refine US market strategies.
• Prepare weekly reports on warehouse performance, client engagement outcomes, and lead conversion progress.

关键职责：

日常提货绩效监控与客户互动

• 监控合作仓库的每日订单量，识别波动原因，安排现场访问调查问题，并向客户经理/运营团队提供可执行的反馈。
• 与运营团队共同走访海外仓库，分析服务渗透率与市场份额的差距（对比竞争对手），制定策略以提高UNI物流标签的采用率。
• 在访问中，挖掘客户在平台服务外的其他物流需求（如临时运输），为中小企业和新客户平台生成销售线索。

新客户开发与账户管理

• 与总部新客户入职团队协作，为美国本地客户提供本地化支持。
• 推动二次销售扩展、风险管理，并与指定客户建立长期合作关系。
• 定期沟通以确保客户满意度，并及时解决运营问题。

市场情报与报告

• 记录服务缺口、竞争对手策略及客户反馈，与总部共享洞察以优化美国市场策略。
• 提交周报，涵盖仓库绩效、客户互动成果及潜在客户转化进展。

Requirements:

• Open to fresh graduates; preference given to candidates interested in client visits and the logistics industry.
• Willing to conduct frequent field work (50%+ of time) visiting warehouses; valid driver’s license required.
• Excellent communication skills and resilience under pressure.

任职要求：

• 接受应届生，对于客户拜访，物流行业感兴趣的优先
• 愿意频繁出外勤（50%+时间）访问仓库；需持有有效驾照
• 沟通能力佳，抗压能力强