Surveillance Review Specialist
Start Your Career in Surveillance Investigation — Join Watchtower Security!
Are you highly observant, detail-oriented, and interested in working behind the scenes to support clients and law enforcement? Watchtower Security, a national leader in video surveillance for the multifamily housing industry, is hiring a Forensic Review Analyst I to join our growing team.
In this role, you’ll help review, interpret, and compile video evidence related to non-violent incidents — from property damage to package theft — supporting our clients and contributing to community safety.
What You’ll Do:
- Review and analyze video surveillance footage for reported incidents
- Handle non-violent, non-urgent, and less complex review requests (e.g., gate hits, package theft, pet messes, etc.)
- Write clear, professional summaries with key details like time stamps, vehicle descriptions, and individual identifiers
- Compile video clips and stills into case files for clients and law enforcement
- Maintain detailed documentation of review process and communications
- Make phone calls to clients and law enforcement as needed
- Collaborate with internal teams to resolve questions and troubleshoot
- Participate in regular team check-ins and training
- Monitor email and messaging platforms to stay informed and responsive
- Track and maintain productivity metrics, including review time and output
What You Bring to the Team:
- Bachelor’s degree preferred
- Excellent written and verbal communication skills
- Strong analytical and critical thinking abilities
- Basic knowledge of video/photo editing software a plus
- Proficiency in Microsoft Office and the ability to learn new systems
- Customer service experience
- Ability to work independently and collaboratively
Why Join Watchtower Security?
- Make a direct impact supporting safety and property protection
- Be part of a collaborative and mission-driven team
- Gain valuable experience in surveillance review and incident reporting
- Work in a supportive environment with opportunities to grow
Ready to begin a career that blends detail-oriented review work with real-world impact?
Apply today and become part of a team that’s redefining video surveillance in the multifamily housing industry.