Staff Assistant/Constituent Advocate

Description & Responsibilities: based in the Utica Office, this in-person position reports to the District Director and will work in collaboration with the District Director, Utica Regional Representative, Senior Constituent Advocate, and others to help operate the Utica District Office and support the office's constituent services program, making sure the office is accessible and receptive to Central New Yorkers. This staffer will play a vital role in supporting the operations of the Utica office, ensuring constituents receive prompt, professional service and helping to advance the Congressman’s priorities through serving as a first point of contact for visitors and callers and coordinating office functions and schedules. 

This person will also help the Senior Constituent Advocate facilitate the Member's constituent casework activities with federal departments and agencies and ensure communication and information sharing between the district office and DC office. Responsibilities include, but are not limited to:

• Serving as the first point of contact for visitors and callers, providing a welcoming and professional environment.
• Works closely with other members of the office to ensure the highest level of constituent services, and to ensure constituent service is at the forefront of every department's work
• Drafting letters, certificates, and awards.
• Manage constituent requests for flags and tours, in partnership with DC staff.
• Support the Syracuse District Office Manager in hiring and supervising district office interns.
• Assist the casework team with intake, case tracking, and federal agency liaison duties as needed.
• Maintain accurate and complete files on constituent casework and support outreach to community leaders and stakeholders.
• Represent the Congressman at events and meetings when the Regional Representative is unable to, as assigned by the District Director.
• Partnering with outreach staff to coordinate and support office-sponsored events, such as veterans fairs or community roundtables.
• Performing additional duties as assigned.