Customer Service Representative

Job Summary:

We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team in the packaging industry. The CSR will be responsible for managing customer accounts, processing orders, handling inquiries, and ensuring customer satisfaction throughout the sales and fulfillment process.

Key Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, or chat

Process and manage customer orders accurately using internal order management systems

Provide product information, pricing, lead times, and order status updates

Coordinate with production, shipping, and logistics to ensure timely order fulfillment

Resolve customer complaints and issues with a focus on providing effective solutions

Maintain accurate customer records and account information

Collaborate with the sales team to support customer needs and business development

Monitor stock levels and communicate potential delays or inventory issues

Follow up with customers post-delivery to ensure satisfaction

Qualifications:

High school diploma or equivalent (Associate's or Bachelor’s degree preferred)

1–3 years of experience in a customer service role, preferably in a manufacturing or packaging environment

Strong communication and interpersonal skills

Proficient in Microsoft Office Suite and CRM/order management systems (e.g., SAP, Salesforce, NetSuite)

Ability to multitask and prioritize in a fast-paced environment

Attention to detail and problem-solving skills

Preferred Skills:

Familiarity with packaging materials and industry terminology

Experience with ERP systems

Bilingual (Spanish, Mandarin) is a plus