Import/Export/Logistics Position
Import/Export/Logistics Position
MSC USA - Tempe
Looking for a career opportunity but have no experience?
At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different background and experiences. Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet? Come join us!
Job Summary
The successful candidate will ensure all aspects of the import and/or export process are handled efficiently, accurately and effectively within the time frames. In this fast-paced yet analytical role you will be working closely with customers, multiple departments and third parties.
Key Responsibilities:
- Enter and monitor shipment information through use of MSC proprietary IT system
- Liaise with shippers, consignees, government agencies and overseas offices as necessary
- Assume documentation and/or customer service responsibility for all assigned shipments.
- Maintain efficient ocean shipments documentation and correspondence
- Establish and maintain positive relationship with customers
- Efficiently route all files and shipments
- Provide timely and accurate response to customer inquiries regarding transportation milestones and shipment details
- Observe corporate guidelines when addressing customer inquiries regarding shipments
- Escalate unique or complex customer issues to the appropriate supervisor for resolution when necessary
- Generate potential solutions to customer issues.
- Provide feedback regarding current corporate practices and metrics to order to support process efficiencies
- Perform other related duties, as assigned
Qualifications & Key Competencies:
- Bachelor’s degree preferred or equivalent experience in a similar role (drayage, dispatch, pre-pull etc.)
- English: advanced
- Strong attention to details
- Excellent problem-solving abilities
- Organized, efficient, and able to manage time effectively
- Strong customer service mindset, focused, and responsive
- Ability to work under tight deadlines
- Great team player
- Knowledge of MS Excel with the ability to learn new software
What We Offer
- Health Insurance
- Dental & Vision Insurance
- Life Insurance: one-time annual salary up to $50,000
- Long Term Disability Insurance
- Paid Parental Leave
- Business Travel Insurance
- Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
- Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans
You will also have access to additional benefits, effective day one:
- Short Term Disability Insurance
- 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.
- Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
- Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.
About Mediterranean Shipping Company (MSC)
Mediterranean Shipping Company (MSC), headquartered in Geneva, Switzerland, is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines, MSC has 675 offices across 155 countries worldwide, with the MSC Group employing over 200,000 people. The company has evolved from a one vessel operation into a globally respected business with a fleet of 800 vessels that provides timely delivery of goods and services to customers of all industries and sizes. With access to an integrated network of road, rail, air, and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge. MSC’s shipping line sails on 300 trade routes and calls at 520 ports, carrying some 22.5 million TEU (twenty-foot equivalent units) annually. For more information, visit MSC Mediterranean Shipping Company
Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at US038-Humanresourcesusa@msc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.