French Speaking Customer Service Ambassador

Position: French Speaking Customer Service Ambassador
Reporting to: Customer Service Manager
Location: Bridgewater, NJ - HYBRID
 

Mission:
Managing the order to cash flow of the allocated customer portfolio in a timely and accurate fashion Working along with the sales team on delivering customer service excellence and ensuring compliance with sales business policies.
 

Key Responsibilities:
• Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information
• Managing order flow from order acquisition to order entry in compliance with agreed trade terms
• Managing delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue
• Managing backorders ensuring a clean sheet
• Managing goods returns in compliance with agreed trade terms
• Acting as customer’s first point of contact in case of commercial, logistics, product claims
• Supporting sales events such as Sales Campaigns, brands/product presentations, customer onsite training, customer visits, etc. through active participation in both organizational preparation and execution
• Issuing sales/customer-related reporting to the benefit of both sales team and customer
• Implementing and enhancing customer service-related procedures, processes and systems
• Participating to ad hoc sales-related activities and/or projects
 

Experience:
• 2 years of work experience in a B2B customer service environment preferred
• Proven customer facing experience
• Sales experience within a controlled environment of advantage
• Experience with SAP implementation of advantage
• Good business knowledge of order-to-cash flows.
• Working knowledge of Incoterms and customs rules.
• Fluent in English and French 
• Working knowledge of Incoterms and customs rules
• Good knowledge of sales principles and methods
• Good working knowledge of Office Pack (Excel, Power Point, Word)
• Team player
• Customer-oriented
• Problem solving
• Negotiation-oriented
• Focus on results
• Self-motivated
• Passion and enthusiasm
• Curiosity and innovation
• Clear and open communication
• Trustworthy
 

Location:
• Bridgewater, NJ